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Issue 5 2015 - Freight Business Journal We feel your pain, Transcount tells forwarders


Transcount is a new freight management soſtware that helps forwarding professionals to manage their day-to-day processes a lot easier and “without pain”, says Alex Levchenko, head of partnerships at the Vilnius, Lithuania-based cargo


agent turned soſtware


developer. The new system was officially launched on 1 May and a number of Eastern European forwarders are already using it. Transcount chief executive


Dovydas Riasnojus explains: “At first we created this system for ourselves: because we were working with huge volumes of freight every day, we needed a freight management solution. There were no alternatives or good enough tools back then, so we decided that such a solution is crucial for modern freight


forwarders.” (The company has since moved away from being a cargo agent itself and now focuses entirely on soſtware development). The Transcount system


manages freight forwarding processes via “an intuitive and modern soſtware interface,” Levchenko notes. It incorporates rate request sending, customer quote sending, a contacts database that is akin to a customer relations management (CRM) system and “tons of other useful features such as live chat, to-do tasks, reminders, branded documents, personalised e-mails and so on”. A second version of the


soſtware is planned for launch before the end of the year, one that will offer an even easier operating environment,


Levchenko adds. “Our product fits all freight forwarders all around the globe, but, for example, we see huge interest in the UAE, where we have already sold Transcount and plan to move forward by opening


an office there,” he


continues. Moreover: “We would really like to access the US market – this is also one of our priorities. Of course, we are active in Europe: Italy, Spain, France, Germany, Great Britain and so on. “As a company we are very


flexible and open-minded, so we are ready to discuss with freight forwarding professionals anything about the product, about the price and so on. We also offer pay-as-you-go plan which shows that we look to a wide range of freight forwarding companies – big, small or even individuals,” Levchenko concludes.


Tablets of stone for Europa


Kent, UK-headquartered Europa Worldwide Group has launched LeoLoader, a rugged tablet that is secured to forkliſts in order to provide their operators with useful real-time information. The product is intended to help its warehouse operators circumvent the need for piles of paper, such as loading and unloading lists and shipment details, including any ongoing changes; discrepancies;


estimated arrival time of incoming freight; or rack locations within Europa’s facilities. LeoLoader was designed by a


team of Europa IT management and warehouse operatives and then built by the company’s own in-house soſtware developers. Taking just over six months to design, develop, test and launch, it provides real-time proactive information for the forkliſt


operator, which means he/she is notified immediately of last- minute changes to shipments or details for loading and unloading. This will, the firm says, “improve response times, help optimise space and time-spent planning and locating shipments, speed up service and minimise the margin for human error”. Richard Litchfield, Europa IT


director, considers: “LeoLoader will make a huge difference to our operation. In a transit environment, information is changing on a continual basis. Accurate and real- time information on shipment collections, arrival times of incoming freight and internal locations are just some of the key information that is needed to maximise our efficiency. “Of course you can print these


details onto paper, but any print is almost immediately out of date and doesn’t detail subsequent


///IT


New air cargo suite to ease communication


Accenture has released a new version of its Air Cargo Suite soſtware. The management consulting and technology services provider says that its Version 6.5 offers “advanced capabilities that can help air cargo carriers become more flexible, competitive and efficient through streamlined operations and data integration.” It encapsulates reservations,


routeing, price and operations, but is said to remain a “scalable, low-risk solution.” It is especially suited to for small and mid-size air cargo carriers that lack the resources of the big long-haul airlines. Improved or new


functionalities within 6.5 allow for streamlined planning and management of cargo processes from initial quote right through to delivery, Accenture adds. Benefits include easier flight planning prioritisation, better air waybill control to improve invoice accuracy, and enhancements that improve visibility on available route and rate options. Malcolm McNamara, global


managing director of Accenture Freight and Logistics Soſtware, comments: “Providing SaaS delivery options for Accenture


changes or discrepancies once it’s printed. Furthermore with so much information, the paper lists were becoming huge and really difficult to interpret. LeoLoader will refine our processes so we can be more efficient, responsive and, ultimately, deliver an even more effective service to give customers greater value for money,” Litchfield says. “Also, as a company, we’re


always conscious of our responsibility to minimise our impact on the environment and LeoLoader will allow us to go paperless and reduce waste in that


Air Cargo Suite and new features will help carriers align processes around pricing, booking, capacity, routes and costs, ultimately driving profitability.”


Benefiting the forwarder


Air Cargo Suite 6.5 should also make the job of the freight agent working with a cargo carrier employing the system just a little bit easier. “Air Cargo 6.5 enables easier communication and collaboration between carriers and their stakeholders, including air freight forwarders,” explains Accenture managing director Ganesh Vaideeswaran (pictured). “Specifically, carriers can now connect and collaborate with forwarders for key business transactions such as quotes, contracts and offers, booking, documentation and track & trace.” More specifically, observes:


Vaideeswaran “This


includes real-time, digitised quotation and contract negotiations and management with carriers, e-booking, rating and documentation as well as shipment status. Forwarders benefit from high level of customer service, enhanced


area of the business.” As of May, Europa has 10


LeoLoader units in operation but that number is expected to at least double in the very near future.


Leonardo


LeoLoader represents just the latest development in Europa Worldwide’s £1.7 million (US$2.6 million) IT investment programme known as ‘Leonardo’. Leonardo is expected to help Europa streamline its operations, processes and communication – benefiting customers, European


products and services with clear and transparent contract terms and conditions, price integrity and proactive alerts leading to efficient execution.” Moreover, Air Cargo Suite 6.5


offers specific capabilities that can be used by cargo agents as well as carriers, general sales agents (GSAs)


and ground


handling agents (GHAs), he insists. “Our pricing, booking and documentation modules products can be used by GSAs and our operations product can be used by GHAs as well. “Serving the cargo community


and its ecosystem is an integral part of our digital strategy, product offering and our investment priorities. Cargo agents


are an important part


of this ecosystem and a key stakeholder and customer for Accenture,” Vaideeswaran notes.


and UK partners, as well as Europa itself. The long-term goal is


to


provide a fully integrated, end-to- end management system, working across the entire organisation to “harmonise and revolutionise the firm’s operations, finance and sales systems”, a statement from the company says. Moreover, Litchfield explains:


“The Leonardo suite has been designed such that in the future it could be utilised by other organisations outside Europa. This is something we are keen to explore once we have launched the suite internally.”


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