The Online Virtual Training Programs provide BPAA member centers with free staff orientation and training. Through these online presentations, proprietors and managers can effectively train entry-level staff in areas including: Customer Service, Cleaning Procedures, Safety, Food Service, The Dynamics of the Bowling Industry and much more. Free online access is available at http://www.bpaa. com/bowlinguniversity.
Welcome to Bowling will answer a new employee's questions and give a new respect for bowling and an excitement for the job. There are four lessons: The Evolution of Bowling, Dynamics of a Bowlng Center, Bowling’s Customers and The Bowling Industry.
The First 30 Days is the first of
BPAA’s online courses to deal exclusively with management issues. This course teaches managers how to create a sense of “ownership” within their employee base. Lessons include: Hiring and Ownership, Employee Orientation and Ownership, Training and Ownership, and Management Style.
Safety Training addresses the prevention of accidents, injuries, and mishaps costing the bowling industry million of dollars each year. Lessons include: Lifting and Carrying, Organization and
Neatness, Common Causes of Unsafe Equipment, Safe Work Practices and Your Role in Safety.
Food and Beverage Service attributes profitability to the execution of a strong food and beverage operation. Lessons include: Food Operations, Controlling
Alcohol Service, Safety, Cost Controls and Handling Special Events.
Great customer service advocates understand the essence of customer service and execute it in their every action.
Lessons covered in this course include: Why People Frequent a Business, What is Customer Service and Becoming a Customer Service Advocate.
Legacy Bundle (created 2004)
Risk and Legal Management Booklet Managing For Success Managing a Top-Notch Staff Managing a Great Bowling Center Exceptional College Bowling Programs Marketing Bowling Centers in the Real World
MABUN2 $14.95 includes shipping
To get more information, visit
http://www.bpaa.com/bowlinguniversity, contact an education representative at
education@bpaa.com or call 800-343-1329, ext. 8462.
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EDUCATION
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