Customer Service Service Standards Implementing Service Standards Service Training Lab Entertainment Income


Finance


Introduction to Financial Analysis Cash Management Finance: Pricing Strategies Operational Measurements Food and Beverage


Basic Food and Beverage Operations Food and Beverage Pricing Strategies Inventory and Portion Controls Bar Administration Human Resources Staffing and Recruiting On-Boarding


Employee Relations Staffing Procedures Lab


Online Training and Management Certification Program Leadership Skills


Leadership Principles Team Synergy


Maintenance


Introduction to Profit Centers Implementing Profit Centers Implementing a Redemption Center


Maintenance Department Management Center Maintenance Guidelines Maintenance Tracking, Monitoring and Budgeting Performance Standards and Accountability


Marketing


Introduction to Strategic Marketing Building and Retaining a Customer Base Customer Demographics and Segmentation


Sales


Promoting Sales Outside the Center Promoting Sales Inside the Center Developing an Annual Sale & Promotions Plan


Supervisory Skills


Employee Motivation Increasing Performance and Efficiency Legal Operations


Managing Conflict and Employee Discipline Effective Delegation


Food and Beverage Operations Requirements:


BPAA Bowling University Certifications Are Available Facility Maintenance Management


Basic Food and Beverage Operations Pricing Strategies Inventory and Portion Controls Bar Administration


Any two Supervisory Skills electives Any one Human Resource elective Any one Finance elective Food and Beverage Capstone


Marketing and Sales Management Requirements:


Introduction to Strategic Marketing Building and Retaining a Customer Base Customer Demographics and Segmentation Any one Supervisory Skills elective Any two Finance electives Any one Customer Service elective Any one Entertainment Income elective Marketing and Sales Capstone


Requirements: Maintenance Department Management Center Maintenance Guidelines Maintenance Tracking, Monitoring and Budgeting Performance Standards and Accountability Any two Supervisory Skills electives Any one Human Resource elective Any one Customer Service elective Maintenance Productivity Capstone


Leadership and Operations Management This course is the graduate course of studies specialty


certification capstone project. A student must complete all 36 courses and certification capstone projects before enrolling in this final project.


This project is the final component to the overall graduate


course of studies certification in the Online Training and Management Certification Program. Students review the lessons covered in the program and complete a series of final assignments helping them develop a future plan for their center and themselves.


www.bpaa.com/BowlingUniversity • 800-343-1329, ext. 8431 ❙ 5


plus plus plus


EDUCATION


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