OUTSOURCING
appreciate you going the extra mile as you often have to do with some of the messy rental properties.” CP Creative is a property marketing
specialist off ering a range of services. “Our fl agship service is photography, we put extra emphasis on being the best at what we do. We employ the best, train them to be even better and make sure we maintain this level for our clients,” says Director Sam Crozier. “It has meant we have attracted and retained a great client base. Ninety per cent of our clients have a combined package of photography and fl oorplans – our staff carry out both elements in one visit; one simple order, one phone call and it’s all done.” CP Creative’s client base includes Jones Lang LaSalle, Jackson Stops & Staff , Winkworth, Felicity J Lord, Goldschmidt & Howland, Ludlow T ompson and Martin & Co. “We provide fi rst class visual marketing services along with stress free customer service. For our to be valuable to a client we have to make sure that it actually cuts down their work. We do all the leg work!”
DEVELOPING TECHNOLOGIES If you have plenty of staff, but think your business still isn’t as efficient as it could be, it maybe time to look at your systems. Technology Blueprint Ltd (TBL), known for its very successful residential lettings software – PropCo™ Enterprise, could help as they also offer outsourced bespoke, cost effective and efficient lettings
processes (admin, accounts, maintenance etc) using highly trained, experienced and professional staff.
Director, Deepak Chandrababu says, DEEPAK
CHANDRABABU TBL
Outsourcing is a no overhead opportunity to seamlessly extend your business.’
“Outsourcing has been at the forefront of many corporate strategies and we see a shift in the way lettings businesses approach this topic. With hands-on experience in both the lettings and software industry we are ideally placed to provide clients with the best possible outsourcing solutions.” The key to the success of its Business
Process Outsourcing Team, says Deepak, “has come from closely working with clients, understanding their requirements, building relationships and delivering well defined solutions, demonstrable benefits and tangible efficiencies. Our team continue to grow as more and more agencies take the opportunity to use our outsourced services”. TBL clients include leading multi-branch
agencies and single office agencies across the UK where non-revenue generating, yet critical activities are managed.
THE ICING ON THE CAKE
The icing on the cake is that outsourcing can even pay for itself. Hallmark Corporate Services specialises in utlility management, providing services to more than 1200 letting agents across the UK. A recent investment o £150,000 in their IT support systems is designed to relieve agents of the painful admin which goes with utility management. MD of Hallmark, Steve Knox says, “With our new All-Inclusive service we now do literally everything for our agents and it doesn’t cost them a penny.” All an agent need do is supply basic tenant details and Hallmark takes over from there. Steve adds, “We have made a huge investment in technology over the last year, which allows us to complete all check-in and check-out documentation on behalf of our customers quickly and very efficiently. Time-wise this saves hours if not days of mundane and costly admin procedures and with the new ‘All-Inc’ scheme, it’s all free.” The new All Inclusive scheme is already proving to be a big hit with customers across the UK. Andrew Johnson from Keates Hulme Property Consultants said, “We have used Hallmark for some time now and have been impressed with their commitment to simplifying the utility management process for their agents. With the introduction of the All-Inclusive service we have further reduced the time we spend transferring utilities for our tenants and landlords. The process is very easy for both our staff and tenants to follow and if we have any questions, our Account Manager is always on hand to help us.” Steve Knox adds, “Since we launched the
company ten years ago, we have continued to add value to our business model by listening and working closely with our loyal clients to offer the very best customer experience whatever the size of portfolio they may have.” You can start to outsource your worries
by checking out these websites: ARPM:
www.arpm.co.uk CP CREATIVE:
www.CPcreative.co.uk DOWLING JONES:
dowlingjonesdesign.com EPM:
www.epm365.co.uk EVOLVE:
www.evolvepartnership.co.uk HALLMARK:
www.hallmarkcorporate.com ISURVEY:
www.isurvey-inventory.co.uk MONEYPENNY:
www.moneypenny.co.uk OAKLEY JANE:
www.oakleyjane.co.uk PINSTRIPE:
pinstripeinventories.co.uk TECHNOLOGY BLUEPRINT:
www.lettingsoutsourcing.co.uk
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www.propertydrum.com/articles/outsource0812
34 AUGUST 2012 PROPERTYdrum
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