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COMPANY PROFILES


TAC | The Assistant Company Schildbach 111, Hartberg, Styria, 8230, Austria


Tel: +43 3332 6005 990 Fax: +43 3332 6005 950 Email: offi ce@tac.eu.com LinkedIn: www.linkedin.com/company/tac-gmbh Facebook: www.facebook.com/reservationassistant www.tac.eu.com


Background TAC is an owner-managed, entrepreneurial company and was founded in 2001.


Main services Reservation Assistant, TAC’s spa and activity software, facilitates all procedures necessary for spa management, including scheduling, membership management, table reservation, personnel administration, stock control, golf management, web shop, voucher management, guest relationship management and billing. In addition, Reservation Assistant off ers


more than 140 interfaces to external systems such as PMS and access control, as well as reports and statistics for measuring perfor- mance and a dashboard providing a quick overview of a spa’s economic performance.


Additional services TAC Digital Signage is another tool aimed at increasing a spa’s revenue. These electronic posters are located in strategic positions like the spa reception and are animated with advertisements for treatments and products. The Reservation Assistant software high-


lights last-minute treatments and advertises them on the electronic boards, attracting guests’ attention and generating extra sales. With the Facebook Booking App, spas can now off er the full functionality of TAC's web


www.spahandbook.com


shop on their Facebook page, so Facebook fans can book treatments, buy or redeem gift certifi cates and purchase products. The Facebook Booking App works in real time with the core Reservation Assistant system. Guest reservations and sales completed via Facebook instantly appear on the Reservation Assistant availability screens, in guest profi les and on revenue reports. Product inventory, employee schedules and treatment room allocation plans are all immediately updated. RA SENSE, TAC’s touch-optimised software


solution in responsive design, can be used on smartphone, tablet and desktop PC. RA SENSE runs on all operating systems without local installation.


USPs Reservation Assistant is available in 18 diff erent languages and individual adaptions are possible for each location. Modules can be added to create tailor-made solutions. The interlocking modules enable resorts


to cover all their needs, from reservation and billing management to table, golf and member- ship management and stock control. A qualifi ed support team is at customers'


disposal 24/7 via telephone, email, Skype or fax. Due to a worldwide partner network, technical support is also provided in the customer's native tongue.


Thomas Roessler, MD


How many spas do you supply? TAC has more than 6,500 users in 53 countries.


Top clients La Mamounia; Como Hotels; Rocco Forte Hotels; Swissotel; Kempinski Hotels & Resorts; Grand Resort Bad Ragaz; Nivea Spa; Radisson; Palace Gstaad; The Dolder Grand; Aspria; and Richmond Nua Wellness-Spa Sapanca.


Where in the world? Fifty three countries, including the USA, Germany, Austria, Switzerland, Mexico, Hong Kong, Morocco, Qatar and the Dominican Republic.


2014 trade shows Interbad, Stuttgart, Turkey; FIBO, Germany; HITEC, USA; ITB, Germany; and ISPA, USA.


Who’s who? Thomas Roessler, managing director; Guenther Poellabauer, director marketing and sales; Gernot Tobisch, director operations.


What the clients say “TAC supports us through Reservation Assis- tant, its holistic spa management solution. It helps us manage our resources effi ciently and react fl exibly to our guests’ needs.” Hakan Balcan, General Manager, Richmond Nua Wellness-Spa Sapanca


spa business handbook 2014 219


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