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Chloe Chen


SpaSoft for Willow Stream Spa in Shanghai


A new spa manager at Fairmont Peace Hotel & Resort’s Willow Stream Spa in Shanghai has opened doors for SpaSoft spa management software.


SpaSoft tools have helped Willow Stream to measure staff productivity and customer trends


When Chloe Chen joined as spa director at Willow Stream in April 2013, she identified opportunities for the spa to leverage the SpaSoft technology to improve the business. Using SpaSoft tools, Willow Stream began to analyse its customer trends – creating new packages to target hotel


guests – and staff productivity. Chen says the system also “helps receptionists arrange the duty roster, select therapists, check bookings for the day and look up the guests’ previous record. “We’ve been able to analyse our treatments using the monthly report to see which are most pop- ular and design spa promotions


accordingly to help create more business opportunities.” The software is supported


with staff training, which was included in the purchase of the system and covered reservation, billing and monthly operation report features, and lasted two weeks for six employees. Spa-kit.net Keyword: spasoft


Book4Time integrates with in-room iPads at Sugar Beach


Book4Time software has ena- bled guests at Sugar Beach, a Viceroy resort in St Lucia, to book spa treatments from their in-room iPads.


Book4Time integrated its spa management software with the spa’s new in-room mobile devices in late 2013. The devices now communicate with the spa’s main software system and guests are able to book spa appointments in real-time from the comfort and convenience of their hotel in-room iPad. Shearvon Devenish, informa-


tion systems manager at the hotel says sales can take place anywhere now. “Online product sales can now be offered, as well as online bookings from our websites and mobile devices, such as iPads or laptops.” Since installing Book4Time business at the spa has increased


Spa Business 1 2014 ©Cybertrek 2014


Devenish (right) says spa business has grown since installing Book4Time


20 per cent year on year. Deven- ish says this is because the software “has increased our level of effi ciency, effectiveness and performance. The system has helped us handle our spa reservations in such an easy manner that managing our staff has also become just as easy.” The spa can access revenue reports for the day, week or year


and show therapists if they’re meeting their targets. Devenish says: “Before we had Book4Time it was chaotic, we lacked control and had to do everything manually. Now we can see our sales and identify which treatments are selling well, which aren’t and which ones we can up-sell.” Spa-kit.net Keyword: book4time


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