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MYSTERY SHOPPER


The spa has a distinct Japanese design with simple, minimalist clean lines


Yunomori is a mid-range, affordable facil-


ity. The entrance fee to the onsen is THB450 (US$14, €10, £8.30), while a 60-minute Thai massage starts at THB350 (US$10.60, €7.70, £6.50) – a lower price indicative of a satu- rated market where massage is available on every street corner in one guise or another for as little as THB250 (US$7.60, €5.60, £4.60). The offering and price point appeals to two types of consumers. It’s a necessity to the Japanese residing in Bangkok who see the onsen as an essential part of daily life: a place to hangout and socialise. On the other hand, it attracts Thai nationals who want to try something different. When I was there, there was an even split between the sets, with a smattering of other Caucasians.


WHAT’S THE SCORE? Ease of booking:


Facilities:


Cleanliness/maintenance: Staff:


Experience/treatment: Onsen:


Treatment:


Value for money: Overall experience:


What I liked most about Yunomori is that


it’s not a showcase facility where you might be afraid to make a mess. It’s busy, functional and clearly very popular.


Design


8 7 7 6


8 4 9 7


As soon as you enter Yunomori, the distinct Japanese design – simple, minimalist clean lines – suggests guests are in for a treat. The look is not uncommon in contemporary Bangkok, but it’s taken to the extreme on the second floor which felt somewhat insti- tutionalised rather than Zen-like. Unfortunately after 14 busy months, there were some signs of wear and tear around the facility. There were parts of the ceiling in the onsen where the paint was peeling off. The shower heads were clogging up and some shower hoses should be replaced. Also, I couldn’t see where the onsen was equipped to accommodate guests who may have physical disabilities.


Cleanliness


There were hordes of attendants and staff who made sure the dirty linen hampers were kept empty and the wet floors were quickly dried. There was dust in a few places, but mostly the spa was spotless and I wasn’t left doubting any hygiene issues even in the communal bathing area.


76 Read Spa Business online spabusiness.com/digital


VITAL STATISTICS


Address: A-Square, 120/5 Soi Sukhumvit, 26 Klongton, Klongtoey, Bangkok Opening hours: 10:30am to midnight Tel: +66 2 259 5778 Web: www.yunomorionsen.com


The experience I arrived at Yunomori with no appointment, but was dealt with promptly and politely. With only six options, the treatment menu is limited. I went for one of the packages which comprised an hour in the onsen followed by a 45 minute body scrub and an hour’s oil massage for THB 1,850(US$56, €41, £34) Within 10 minutes, I was soaking away


the stress of Bangkok in the onsen which is recommended prior to any treatment. There was certainly a community feel with groups of two or three people quietly chatting among themselves and this is something which modern spas with all-inclusive private suites don’t have. However, this did compound the language barrier – my lack of Japanese (and Thai) left me feeling somewhat isolated. Even before that, I was shown through to


Spa Business 1 2014 ©Cybertrek 2014


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