SATISFACTION GUARANTEED
You are important to us! The City of Spokane Parks and Recreation Department is committed to excellence by providing high-quality programs and services for you. If you or a family member are not satis ed with a class, program, or activity offered by the City, let us know your concerns in writing. We will arrange for one of the following. You may: • Repeat the program at no additional charge • Receive a credit that may be applied to another actitivity • Receive a refund (allow 4 weeks to process). A partial refund may be given to programs with supply, lab or reservation fees. The Spokane Parks & Recreation Department does not discriminate on the basis of age, sex, race, color, creed, national origin or disability. Please notify the Park Department if you need special accommodations to participate in our programs.
NEW REGISTER ON-LINE
Go to our website at
spokaneparks.org to register online!
Go to our website at
www.spokaneparks.org to register online!
Send form and payment to: Spokane Parks & Recreation Dept. Class Registration 5th Floor City Hall 808 W. Spokane Falls Blvd. Spokane, WA 99201-3317
(509) 625-6200
Use your VISA/MC/Discover/American Express to register by phone.
Have charge card and Guide handy. Fill out registration form before you call.
808 W. Spokane Falls Blvd. Spokane WA 99201 Mon-Fri – 8 AM - 5 PM
24 HOURS A DAY (509) 625-6990
Fill out registration form. Include Visa/MC/MasterCard/ Discover/AmExp number and expiration date. Newsprint does not FAX well. Please make a clean copy on white paper and FAX the copy.
1st Floor City Hall MySpokane
Checks payable to “City of Spokane” Allow 3 days for mail delivery.
NEED MORE INFORMATION? CALL 625-6200 (ALL CLASSES) OR 625-6677 (ART CLASSES)
ARE YOU COVERED?
The Spokane City Parks & Recreation Department does not carry accident insurance for program participants; the costs would make program fees prohibitive. Please review your own personal health insurance plan to be certain that you and your family have the proper coverage.
GIVE US A CALL…
We are looking for talented, enthusiastic and quali ed instructors to teach pre-school, adult and youth classes. Ideas or suggestions for classes are also encouraged. Call 625-6200 for an application.
E-Mail Receipts =
E-Mail Receipts = Better Customer Service! To facilitate prompt, effective customer response and service, the Parks and Recreation Department is switching to e-mail confi rmation receipts to those customers with e-mail addresses in our records.
Better Customer Service! To facilitate prompt, effective customer response and service, the Parks and Recreation Department is switching to e-mail con rmation receipts to those customers with e-mail addresses in our records.
Please provide your e-mail address when you register. This change will make the registration and receipt process faster, easier and more accurate. We will continue to mail paper receipts via the U.S. Postal Service for those without e-mail.
REFUND/CANCELLATION POLICY
It is the policy of this department to promote customer satisfaction for all programs and services. This refund policy pertains to all Recreation programs unless otherwise noted in the program description. 1. PROGRAMS ARE SUBJECT TO MINIMAL ENROLLMENT. If the Parks and Recreation Department cancels a program, changes a location or time and you can not attend, or the program is full, you will receive a full credit on your Recreation account or refund; no administrative processing fee will be deducted.
It is the policy of this department to promote customer satisfaction for all programs and services. This refund policy pertains to all Recreation programs unless otherwise noted in the program description.
2. NO REFUNDS, EXCEPT FOR CANCELLED OR CHANGED CLASSES, WILL BE ISSUED WITHOUT A WRITTEN REQUEST RECEIVED IN THE OFFICE BY MAIL, E-MAIL OR FAX. Refunds follow the City’s Finance Department payment schedule and take approximately 30 days to process. 3. PERSONAL INTEREST, OUTDOOR PROGRAMS OR CORBIN ART CENTER PROGRAMS. Due to nancial commitments we must make before activities begin, to cancel enrollment in a Personal interest or Corbin Art Center workshop, class or program, the participant must notify the Parks and Recreation Department at least two working days (48 hours) prior to the starting date. • If your written withdrawal request is received more than two working days (48 hours) before the start date of the program, you will receive a full credit to your Recreation account to be used for a registration at a later date. A refund in the form of a check or a credit to your bankcard is subject to a $5 administrative processing fee. •
1. PROGRAMS ARE SUBJECT TO MINIMAL ENROLLMENT. If the Parks and Recreation Department cancels a program, changes a location or time and you cannot attend, or the program is full, you will receive a full credit on your Recreation account or refund if you request it; no administrative processing fee will be deducted.
2. NO REFUNDS, EXCEPT FOR CANCELLED OR CHANGED CLASSES, WILL BE ISSUED WITHOUT A WRITTEN REQUEST RECEIVED IN THE OFFICE BY MAIL, E-MAIL OR FAX. Refunds follow the City’s Finance Department payment schedule and take approximately 30 days to process.
3. RECREATION PROGRAMS. Due to financial commitments we must make before activities begin, to cancel enrollment in a class or program, the participant must notify the Parks and Recreation Department at least two days (48 hours) prior to the starting date unless otherwise noted in description.
***Send email refund requests to
parksrefunds@spokanecity.org.*** working
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If your written request is received less than two working days (48 hours) prior to the start date of the program, you will be charged a $5 withdrawal fee and you may receive no refund or only a partial refund based on the number of students enrolled and any supply costs incurred on your behalf. • If we do not receive your written request before the start of the class no Recreation account credit or refund will be issued. • At any time after the rst class, partial credit to your Recreation account will be allowed if you present a statement from your health care provider that states that you are unable to nish the class.
• If your written withdrawal request is received more than two days (48 hours) before the start date of the program, you will receive a full credit to your Recreation account to be used for a registration at a later date. A refund in the form of a check or a credit to your bankcard is subject to a $5 administrative processing fee.
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Classes held in School District #81 facilities do not meet on dates school is not in session (holidays, vacations periods, curriculum days). Class sessions scheduled for those dates will be made up at the end of the regular schedule.
• If your written request is received less than two days (48 hours) prior to the start date of the program, you will be charged a $5 withdrawal fee and you may receive no refund or only a partial refund based on the number of students enrolled and any supply costs incurred on your behalf. • If we do not receive your written request before the start of the class no Recreation account credit or refund will be issued. • At any time after the first class, partial credit to your Recreation account will be allowed if you present a statement from your health care provider that states that you are unable to finish the class. • The only exception will be with Sports Leagues. After the start of the league neither refunds, nor proration of the league fee will be granted.
Classes held in Spokane Public School facilities do not meet on dates school is not in session (holidays, vacations periods, curriculum days). Class sessions scheduled for those dates will be made up at the end of the regular schedule.
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