and after. We help them with getting to the doctors, provide information on other social services for help, and also provide baby items for the care of their babies.
Who are some of your most notable clients?
I cannot divulge our clients list but I can tell you we work with Doctors’ Offices, Contractors, Restaurants, Research Co, Realtors, Mortgage Co, Staffing Co, and Business Offices. We don’t have a niche market per say, but if you walk into our doors, we will do our due diligence to get you the coverage you need.
What is an interesting story about a client interaction you had? I got a call from a realtor who had a client who could not close because she had been to several other insurance agents who could not provide her with cover- age. Client was worried, closing had been post pone for a month. I took
the account, reviewed it and we wrote the account in 3 days. She was able to close and client is happy. It was a chal- lenge, but in the end we did what we were supposed to do, get the cover- age and make the client happy.
What are some of your greatest challenges in your business? Insurance Companies changing their markets. Today they will write a par- ticular business, tomorrow they won’t. So we have to stay on top of the mar- kets to see who is writing what. This also goes for personal lines (Home and Auto insurance). At one time you could write a home without an auto policy. Now, the insurance companies want both. So we have to be pro-active with the markets we have to make sure we fit our clients’ needs.
What would you most like the reader to know about your journey in business? Perseverance. I don’t give up. I don’t like to hear NO and if I cannot help you, I will find someone who can. ●
Diana D. Meridith, CBIA Vice Prsident H. B. Cantrell & Co Direct Line - 704-319-9007
diana@hbcantrell.com
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Connect And Grow With Women In Our Community
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