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to be the person on the other end subrogating claims. So when Eliza- beth Ersek told me about the posi- tion, I responded back, well it’s not claims, and who likes insurance. Me in insurance hah, who am I going to call and yell when my premium increase. 18 years later I am still in the field and love to educate and advise clients on what insurance is, why they need the coverage, it is their decision to choose whether they want the coverage or not.


What is unusual or unique about your business, in comparison to your competitors or similar businesses? Well, H.B. Cantrell & Co is a well- rounded insurance agency which provides insurance for your home, auto, business (General Liability, Com- mercial Auto and Property) workers comp, life, disability and group insur- ance. We want to be your one stop for all your insurance needs so Customer Service!!, is our # priority to our clients.


Our agency believe that the client should at all times have access to John Cantrell, Henry Cantrell and my- self when the office is closed at lunch, after hours and on weekends and holidays. My phone is always turned on, I have clients that calls at 7am and


www.womanwithknowhow.com OCTOBER 2013 5


12:17am for emergencies. We always want to be there for our clients.


Is there a customer experience you are most proud of? Wow, there are so many stories not sure which to tell other than I do travel to my clients. I will come out and see them, I do mid- term check in and annual reviews. I get a lot of clients that are surprised by that. I do care about my clients. I had a client, Contractor who was working on the Ritz. During construction they needed a Bond, its Thanksgiving, so seeing how important it was I drove to the client the Friday after Thanksgiving, and had everything ready for Monday to send to underwriting so we can the bond PDQ.


Do you do any charity or non-profit work? Yes, I am the Coordinator for a Min- istry at St. Gabriel Church that helps pregnant Moms before birth of babies


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