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The Galleon continues to invest to maximise retention
Recycling is how one of Scotland’s most efficiently run trusts has gained maximum life from its changing provision while boosting customer care
alleon Leisure Centre is the jewel in the crown of Kilmarnock Leisure Trust, providing a comprehensive
leisure facility to the Kilmarnock community, operated by a team of staff who are fully committed to providing the very best in quality and customer service. Last year, Galleon attracted 800,000
visitors, up 27,000 from the year before and a rise of 47,000 on the year before that. Something is working well here. “Not bad as a standalone
us a further £2m to invest over the next couple of years once we have conducted a review of our existing provision.” Managing what is a constrained
urban site in the middle of Kilmarnock, Carey is happy to disclose that the trust’s operational standards rank high indeed, a key factor in the centre’s sustained progress.
The level of that managerial nous
centre,” says David Carey, general manager for 14 years, who has overseen a programme of evolving leisure provision on his watch. “Customer satisfaction is at the heart of everything we do here,” he stresses. Carey surely has his sights set on the magic million. “In our dreams,” he says,
The variety of lockers we provide meets the needs of our users, and is a key
factor in our success and the levels of customer satisfaction we achieve
“We’re one of the most efficiently
“but we’re constantly focusing on ways to improve our offer and service.” Opened 27 years ago, Galleon regales
its broad demographic with leisure provision as diverse as ice sports and indoor bowling, swimming and wellness. “A £0.5m upgrade of the ice rink
is underway,” Carey adds, “and East Ayrshire District Council has allocated
62
run leisure trusts north of the border in terms of income and expenditure, receiving just 9 per cent of our operational turnover from East Ayrshire
- the lowest in Scotland, I believe,” he reveals. “Breaking even is our target, although we have to strike a fine balance between economy and investment – a reduction of 1–2 per cent a year in our operational subsidy is realistic moving forward.”
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was shown to dramatic effect recently when Carey sought to once more raise the quality of Galleon’s changing provision. Ten years ago, keen to move on from the “old and dilapidated” metal lockers upstairs in the male and female gym changing areas, he combed the marketplace before deciding to call in John Gibbs and the Craftsman team, who provided timber lockers, grooming stations and bench seats to meet the expectations of the gym’s 2,000 members. Just over a year ago,
Carey was searching for ways to upgrade changing provision in the centre’s dryside and once more turned to Craftsman. “The
gym lockers were still in excellent condition,” he recalls, “so we decided to refit them in the dryside areas, replacing the changing cubicles and some of the existing seating, while installing brand new Maximizer timber lockers and changing cubicles in the gym’s male and female changing areas. The Craftsman Maximizer lockers not
only provide a more organised locker but also make better use of available space, with each locker having three
October 2013 © Cybertrek 2013
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