“Old quarters, falling to bits, little regard to a decent repair, usual botch jobs. Even a letter to the PM has made no real difference. Stop wasting money on bodged repairs, and do the job properly like a professional. They may be quarters, but they are still people’s homes. Service personnel don’t want to be away on Operations hearing about all the petty sagas at home about poor service from MHS. Trust me, I know.”
“Computer systems mean we have no contact as spouses of Serving personnel; it is more difficult for us to contribute to and make removal arrangements. My perception is that DIO have a poor opinion of tenants and think they know what’s best for our families without asking and listening to them properly.”
“RAF Brize Norton! Need I say more!?!”
“My personal experience of the standard of accommodation is that it absolutely has not improved. Cases of mould spores seem to be increasing with much mis-information being spread about correct treatment. Communal areas are being increasingly left to ruin. It feels as though we are living in one of the very worst social housing estates.”
“I have never lived in Service accommodation but do feel that people living in it are constantly complaining, they sometimes should get a dose of reality, they pay next to nothing for their accommodation compared to those of us who have bought houses. They need to realise how lucky they are. There are no perks for those of us who own our houses.”
“The only problem I have had with housing was with a blocked toilet. It remained blocked for 2 weeks whilst the 2 agencies argued whose responsibility it was. Apart from that the service is first class.”
“Accommodation has not improved and when repairs are undertaken it’s all about saving money instead of solving the issues.”
“The accommodation I have had at Lossiemouth has always been of outstanding quality. First arrived here in 1991 then again in 2011; both quarters were outstanding.”
“Progress has been made on improving the accommodation, but it is very slow.”
“There is an old saying ‘a stitch in time saves nine’ that, the housing providers would do well to bear in mind. Requests for basic maintenance eg. pruning trees to prevent damage are not followed through. It seems that they only mend things once they are broken. To start a system of ‘preventative maintenance’ could reduce the overall spend on housing maintenance, and also would provide better satisfaction to those living in them.”
17
© Crown copyright
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28