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“Contact Manager will give us more time to sell more memberships and is already
becoming an invaluable addition to the team!”
CONTACT MANAGER joins the One Leisure sales team
Huntingdonshire District Council is the first to launch Gladstone Health and Leisure’s Contact Manager sales management software. One Leisure, which manages five leisure sites in Huntingdon, Ramsey, Sawtry, St. Ives and St. Neots, piloted the new system over a three-month period, assisting Gladstone in ironing out any glitches before its official launch this month.
A
fter working on the initial stages of Contact Manager I am excited to start using the software. The way it will
assist the sales team in terms of cutting time and, more importantly, eliminating the need to duplicate work appear invaluable. Adding all contact information directly into Contact Manager at the prospect stage means all details are at hand. The existing member check ensures that
previous information is included in the customer journey. Historically I’ve had to input into our Plus2 membership system and then detail all member journeys on a separate spreadsheet, constantly moving between the two, updating and double checking changes made to a prospect’s or member’s profile.
If I wanted to catch up with any non- joiners I would have to find them via the spreadsheet and then cross reference with Plus2, the same as I would to check if any prospects had joined during my absence. It’s the way that Contact Manager integrates with Plus2 that makes tracking simple.
“The greatest thing that Contact Manager will do for us is save time”
september 2012 © cybertrek 2012
Contact Manager alerts the sales staff to new tasks that require attention along the sales process and I can easily see the sales team’s daily logs, such as outgoing calls, and can instantly check on their contact and prospect progress, along with any outstanding issues such as follow up contact with new members. Basically the system acts as their diary, but using
the Plus2 database so that it tracks the customer journey along its way. Outreaching is also easy. With a
template, emails and text messages can be sent to multiple recipients at the touch of a button. And I can run all the reports I need from one place, in real time too. The greatest thing that Contact
Manager will do for us is save time. Our system before was very laborious and so it’s a delight to open a programme and see how simple it is to use. Contact Manager will give us more time to sell more memberships and is already becoming an invaluable addition to the team! Nadine Thomson, Member Care Leader at One Leisure
To find out more about Contact Manager or to see the video case study, call +44 (0)1491 201010 or visit
www.gladstonemrm.com Read Health Club Management online at
healthclubmanagement.co.uk/digital 85
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