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Learn2 Swim
achieves Mission Impossible
F
usion launched Gladstone’s Learn2 Swim course management module as an early adopter in January this
year, installing it at Hillingdon Sport and Leisure Complex. The Learn2 Swim trial marked the start of a new three-year contract between Gladstone and Fusion Lifestyle, which will take the partnership to more than 10 years.
The Learn2 Swim software, which has been endorsed by the Amateur Swimming Association (ASA), is designed to simplify the complicated and time-consuming swim school administration process, allowing operators to register pupils on courses, manage accreditation at the poolside and ease the movement of pupils between levels. It can also provide tailored reports on joiners, leavers, pupils changing classes and class occupancy.
Mike Carruthers, head of ICT at
Fusion Lifestyle, says: “The trial of Learn2 Swim was led by a couple of enthusiastic members of the swim team and so far we’ve had very positive responses. “The main benefi ts are: continuous assessment, which I believe will help us keep children swimming for longer, as they can automatically enrol onto the next level; time saving on administration, meaning our instructors can spend less time recording attendance and attainment and more time improving lesson delivery and interacting with their classes; and information for the parents at no extra cost.”
In line with many operators, Fusion’s previous approach to enrolment was term-based and, with tens of thousands of children on the swim school programme, there would be a rush every 10 weeks, with parents required to re-enrol within a relatively short booking window, creating
september 2012 © cybertrek 2012 august 2012 © cybertrek 2012
Registered charity Fusion Lifestyle manages 36 pools across its estate of 52 public leisure facilities. The administration of its thousands of swimming classes each week may sound like mission impossible, especially when you consider that equates to well over a million swimming lessons every year, but according to Fusion’s head of ICT, Gladstone Health and Leisure’s new Learn2 Swim software will soon make light of those figures.
lengthy queues at reception and pressure for parents. “Learn2 Swim’s 50-week rolling programme will improve this signifi cantly,” continues Carruthers. “Re-enrolment is driven by when the child is ready to move up a class, not by pre-dated terms.” Teachers use a portable, waterproof,
touch-screen device to take registers, store notes and assess pupils at the poolside. Carruthers says the staff truly see the advantages: “The device increases their time poolside and reduces the time spent on admin in the back offi ce. It offers reliable, up-to-date information so they can easily track the progress of individual pupils and their classes as a whole, respond quickly to any parent queries, monitor attendance levels and see any medical issues at a glance.” The intelligent software promotes
movement between courses by fl agging up children who are ready to progress and, if necessary, can put them onto a waiting list in line with the parent preferences, for days and lesson times, which can be saved on the system.
Carruthers adds: “Learn2 Swim has the added benefi t of data sharing and enables automated customer contact, emailing or texting customers when a pupil is
approved to move up a class or needs to pay for lessons, driving our engagement and retention potential.”
The web-based system also carries a ‘home portal’, allowing parents to access and review the progress of their child at their leisure, as well as re-enrolling their child online when an email trigger alerts that they are ready to move up a level. “The new software has been a real success. Obviously as a completely new product it’s had its challenges and issues, but the response from the team at Gladstone was very positive. Learn2 Swim will now take our swimming lesson programme to the next level,” concludes Carruthers.
Learn2 Swim will be introduced to a further 10–15 of Fusion Lifestyle’s pools in time for the autumn term in September, and will be rolled out to the remaining sites in the new year.
To fi nd out more about Learn2 Swim, call +44 (0)1491 201010 or visit
www.gladstonemrm.com
Read Health Club Management online at
healthclubmanagement.co.uk digi Read Health Club Management online at
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