Heritage Publishing, Inc. © 2012


IMMEDIATE PAST PRESIDENT, BOARD OF DIRECTORS & PROGRAM CO-CHAIR: POLLY APP Allstate Phone: 800-829-1934 ext. 7531


2012 OFFICERS & BOARD MEMBERS


Email: pappa@allstate.com Polly started her insurance career at Nationwide Insurance


Company, while she was going to school at UF in Gainesville. She has worked for Independent Fire Insurance Company, Crawford and Company, Scibal Associates and Florida Insurance Guarantee Association. Polly is currently a cargo claims investigator and subrogation specialist at Landstar. She has been a member of the claims association for many years.


BOARD MEMBER & PROGRAM CO-CHAIR: JUDI ZILLS Mutual Risk Services, Inc. Phone: 904-744-5990


Email: zills11@yahoo.com Judi obtained her MBA from Jacksonville University in 2004. She


began adjusting claims in 1974 with Crawford and Company in Lakeland, Florida and obtained her State all-lines 5-20 license in 1975. Judi relocated to Jacksonville in 1982 with Cigna in their worker’s comp center. Subsequently, she worked for Zenith Insurance Company for ten years as Senior Field and Fraud Investigator. She is currently with Mutual Risk Services, Inc. as an All-Lines Senior Field Investigator. She is an active member of JCA.


BOARD MEMBER: JOHN O’DELL Certified Claims Professional Accreditation Council Phone: 904-322-0383


Email: jodell@ccpac.com John O’Dell is the Executive Director of the Certified Claims


Professional Accreditation Council, Jacksonville. He has served as past President, Chairman and Board member of the Jacksonville Claims Association and the National Transportation Loss Prevention and Security Council of American Trucking Association. He is currently an Arbitrator with the National Transportation Arbitration Board. John has over 25 years of experience in risk management and marine and motor truck cargo. He also currently serves on the Board of Directors of the Transportation Loss Prevention and Security Association.


BOARD MEMBER & LEGAL COUNSEL: JAMES C. RINAMAN, III James C. Rinaman III & Associates, PA Phone: 904-421-6900


Email: jrinaman@rinamanlaw.com A Florida native, James earned his B.S. degree from the University of


Florida and his J.D. from Florida State University. He served in the U.S. Army Judge Advocate Corps and served as a Major in the Florida National Guard and Army Reserve. James is a member of the Florida Bar, Florida Defense Lawyers Association, Defense Research Institute, Medical Claims Defense Network and the Jacksonville Bar Association. He was with Hinshaw & Culbertson prior to joining McConnaughhay, Duffy, Coonrod, Pope & Weaver, PA and, in 2003, founded James C. Rinaman III & Associates, PA with offices in Jacksonville and Pensacola, Florida.


2012 Jacksonville Claims Association Resource Guide 11


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