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FEATURE


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a specialist social media consultancy for the capital markets based in London, says the multi-media tools being developed by investment banks such as Nomura and Morgan Stanley – which in the case of the US investment bank includes pod casts which record morning meetings – are providing clients with timely and valuable information.


“One of the main features that investment bank clients have always wanted over the years is access to inside the dealing room. Access to that great information flow available and exposure to the buzz of what is happening,” says Teodorou. “Tis access is not just about being able to exchange information but also to get new ideas and tap into the buzz of information flow.”


Mark Burroughs “Social media allows us to deliver the firms expertise


through one venue and allows clients to turn ideas and intentions into real transactions quickly and efficiently...”


has also been closely watching social media such as Facebook and Twitter, examining how these social media tools can be used as sources of information for its clients.


“Te answer is not as much as you might think but the ideas that those systems have. Te concept, for example of having a landing page where you can go to access interesting information, the idea of intelligent tagging, the idea of creating followers and readership and being able to discover publications though collaborative filtering. All of these things we have borrowed heavily from in order to build the full offering of Matrix,” says Arnason.


By seeking to replicate what works best in social media, Morgan Stanley can offer its clients services such as a filtered screen to the Matrix portal, enabling them to obtain access to research, blogs, ideas and FX contacts relating to a specific theme or topic. Users can also obtain access to specific price spreads, which in FX can be executed directly from the portal. Matrix also flags up content that is most popular, in a way that could be analogous with topics ‘trending’ on Twitter.


Access to information flow Elena Teodorou, founder of Social-Markets.net,


34 | january 2012 e-FOREX


Teodorou, who previously served as global head of FX eCommerce Sales at JP Morgan, argues that the social media space is now in a stage of development similar to that of e-FX a decade earlier. “You have the first movers starting to jump on to these social channels. Tis could be dipping their toe in with mobile apps and starting to look more broadly around how can they integrate these channels into their platforms while a large component of banks are still holding back,” she says.


Brock Arnason


“Content is then pre-filtered, depending on who the client is. Tis ensures that users see only what they are legally allowed to see,”


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