your casino. We also have a very experienced games protection investigator and consultant who is a great resource for our clients. This person not only is continually
updating our CID Database and responding to many of the SIN Alerts, but also is available to help with needed identifications of persons of interest or helping a casino better understand what might actually be going on in a particular incident. They sometimes send a video clip and the consultantís experience is a great asset for the casino.
What is Private enrollment?
This enables the casinos to build their own private databases in as many different categories as desired ad be able to search the together with, or separately from, the CID databases.
Because
these are private within the casino, these can also include databases of banned patrons, self- excluded patrons, high rollers, VIPs, celebrities, vendors, dealers and other employees. Unlike some other software, these are never stored offsite at a vendor site where true confidentiality is likely an issue.
How do you deal with incident reporting?
Per request of many of our casino clients, this module was added in recent years. It is a very user friendly way to manage all the information that needs to be documented by casino surveillance and security. Incidents, events, daily logs, procedure violations, accidents, large cash transactions, monies recovered, management reports, audit rails, etc. It standardizes and speeds all the input by the agents and also produces a nice variety of instant summary reports for the management team. There is a significant advantage to have the documentation module for surveillance and security integrated with all the games protection modules.
What is the Mobile Database Access?
This new module enables surveillance to send photos and data directly to a person on the casino floor who can receive the Alert via an iPhone, iPad, or any web-enabled device. It can also be set to allow remote searching of the databases, and SIN Alerts, so that managers on the floor have the information more readily available and donít always have to phone surveillance to check a name in the databases. This uses the secure wireless network likely already operating within the casino.
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Does Biometrics provide training and support?
We usually do onsite end-user training for casinos utilizing the face recognition or incident reporting modules. Casinos using just the other modules usually find that having us do some remote training sessions via the Internet is more than sufficient because the software is so intuitive in design.
Our support staff has many fewer support calls due to the advances weíve made over the years and the software is very reliable. Almost all issues can be quickly addressed during a quick support call or by electronically sending an update.
What are the most important factors for consideration in Identity verification systems with regards to for example facial features?
You obviously want to see as much of the face as possible and have reasonable cameras and lighting. Because we make many measurements of every face, we often can match someone even with sun glasses or facial hair that is not in the database photos because the other face parts may be enough. If a hat, scarf or other item is blocking too much of the face view, then no software can match what it canít see.
What is involved in the Biometrics Visual suite?
Casinos can select their desired combination of the above modules and the system is available via flexible rental. Most modules are also available for outright purchase for the greatest long term economy if desired.
How does your systems technology differ from others in facial recognition effectiveness?
Ours is designed specifically for casinos and is an integrated package with our databases that we know work well with the FR. Weíve had many comments about how it is very easy to use vs. some other systems where the management likes the nice reports but the front line agent users really dislike some other softwareís user non- friendliness.
Is lighting an issue or is your system unaffected by such issues?
All systems are affected to some degree by lighting conditions, but this has become much less of an issue as the casinos have evolved with
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