lines of communication for creative contribution. That will illuminate a more effective way to communicate,
leads to engagement of ideas and respect so individuals encourage greater engagement of individuals, and
feel that they can participate in a vision. Developing a contribute to creating respect, loyalty, and appreciation.
supportive environment that encourages mentoring will The end results: enhanced retention, performance, and
create opportunities for knowledge to be shared with the positive word of mouth for attracting top talent.
various generations. Additionally, this provides a creative
foundation for new and exciting processes, products, and
services.
Over the next 10 to 30 years, finding qualified people is
going to get more difficult with a predominantly maturing
population. Retention of top people will be more important
Cracking the Interpersonal Communication than ever, and positioning your organization for recruitment
Code purposes is vital. People talk and reputations get developed
But where to begin? How do we crack the interpersonal
very quickly through the Internet and word of mouth. How
communication code? First, include others on your team or
your organization communicates within itself is a good
in your department in the discussion and ask the following
indication of how it communicates to the outside world.
questions:
Putting people in the “right” position will lead to greater job
satisfaction and success.
• What is an area of your interpersonal
communication that is not working as well as you
We knew one organization that placed a very high
would like?
performing accounting coordinator into a sales role.
This person was very unhappy and ended up leaving the
• Have you seen this come up before? Give an
company. If they would have simply recognized the skills
example.
and desires of the individual, they would not have lost a
• What would the ideal outcome look like?
top performer. If someone is a troubleshooter, let them
• What are you doing that is not working?
troubleshoot. If someone is in need of a process then strive
to provide that for them. If someone is very creative then
• What are you doing that is working?
tap into it; otherwise, they could feel unchallenged and
bored. When we strive to understand people’s strengths
and manage accordingly, we then set them up for success.
Next, analyze the answers and look for patterns. Now
Use the information you gathered during the interview
you can start to develop an action plan. Be sure to utilize
process, reference checking, and an in-depth work style
information from an in-depth work style and personality
and personality assessment to gain deeper insight for how
assessment as described in Chapter 5 that provides the eight
to effectively work together.
ways to gain true insight into personality. This knowledge
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