HoW To FoCuS InSTEAd oF
FLoundEr In TrYInG TImES
By Tim Ursiny, Ph.D., RCC
People have various reactions to stress and tough times. offense. The crew got together to make a decision, “Do
This was dramatically demonstrated recently on a plane we go back to the gate and have him arrested here or
from Dallas to Atlanta. As it started heading out the do we fly with this guy to Atlanta and have him arrested
pilot shut down the plane announcing that there was there?” They then surrounded the customer with eight of
bad weather in Atlanta and the plane was going to be the biggest guys on the plane and took off. Well this guy
grounded for some time. Passengers grumbled because continued whine and hit his call button the entire flight.
the plane was extremely hot with hot air blowing through
the vents. After three hours the pilot announced, “Shut After he was arrested we found out he was not drunk or
down your phones we have to go NOW or we will miss on drugs. He was simply mad about the three hours in
our chance.” After 15 minutes of not moving a flight the heat and was going to ground that plane “no matter
attendant started yelling at a passenger to turn off his what:. So what is the moral of the story? Many people
cell phone. This man was refusing to get off his call. The don’t respond well to stress and their reaction often hurts
flight attendant yelled more loudly and he closed his them instead of helps them.
phone. After a sarcastic “Thank you” the flight attendant
started down the aisle. At this point the passenger next to Keys to focusing in difficult times
this person yelled, “He’s making another call!” In a blur Times are challenging and the “normal” responses to
the flight attendant ran down the aisle grabbed his cell this level of difficulty, stress and chaos include confusion,
phone out of his hand and started walking away. distraction and loss of focus. Those that can get their
“head in the game”, however, can find opportunities that
The passenger jumped out of his seat, grabbed the flight others will miss. So here are three concrete defensive or
attendant and yanked back his phone. So it just went offensive strategies to deal with distractions and stress
from someone being annoying to a possible Federal and focus on actions that will get you results:
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