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knowledge
ttglive.com
Mystery Shopper
from Luton
The mystery shopper visited two agencies in Luton on a Thursday lunchtime,
found websites by searching for “West Canada 4 days Vancouver, 3 days skiing
in Whistler”, then phoned a company advertising in a national newspaper
ommission
This week’s challenge: The mystery shopper asked
o
urism C
for three nights’ B&B for two people in a four-star hotel in
Canadian T
Vancouver close to the shops, followed by four nights in a
four or five-star hotel in Whistler for skiing. A ski pass was
required. For travel in January 2010.
CHALLENGE AT A GLANCE.
Who: Budget: £2,400 Where: Canada
Seal the deal with these tips from Training for Travel
Different slant: Tell clients the Wild water: A great excursion Cool venue: For clients visiting Sitting pretty: Take a
For more training tips
streets in Downtown Vancouver for active clients visiting Whistler Quebec, suggest doing the “sno-limo” down Blackcomb
and courses, go to
don’t run north to south, but at is a full-day rafting trip. They can 25-minute drive to the Hotel de Mountain at Whistler. A pro skier
an angle. So when someone tells expect to tackle white-water Glace (ice hotel). It is open from will pull you along on a seat for
trainingfortravel.com
you to go west, they actually rapids followed by a barbecue January to April each year and an hour while you enjoy the
or
mean north-west, and so on. lunch, included in the price. 2010 is its 10th anniversary. scenery. Great for non-skiers.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
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