p9 news Sept 11 9/9/09 21:01 Page 9
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TTG launches must-read
Travel Intelligence Report
A ground-breaking partnership with three leaders in market analysis has enabled TTG to produce the
inaugural TTG Travel Intelligence Report, reviewing the market in 2009 and identifying new trends
TTG is about to launch its inaugural Travel TTG’s position as the leading the industry during the 2009
Intelligence Report after signing partnerships provider of industry analysis and summer season, and an indication
with three leaders in travel market analysis. insight for our readers.” of future trends.
The standalone report, to be published early GfK Ascent-MI uses booking data It will be available from October
next month, will provide an authoritative overview to provide the most comprehensive 9, with an exclusive preview for
of the state of the travel industry in 2009. analysis available of the outbound invited guests at the Travel Conven-
It is being written by TTG’s senior editorial market; OAG lists all scheduled tion in Barcelona on October 6.
team, who have been given access to exclusive airline flights at every airport in the The TTG Travel Intelligence
data from GfK Ascent-MI, The Network and OAG. world; and The Network is one of Report 2009 will be distributed to
TTG editor Lucy Huxley said: “The TTG Travel the UK’s leading consumer research a controlled circulation of senior
Intelligence Report will be a must-read for any- field marketing companies. industry figures.
body with an interest in the industry and its future. The report will combine data from
“We are delighted to be working with three the three companies to provide an ■ To register interest in receiving
of the most respected figures in travel market in-depth review of the past year in a copy, submit your details at
research, and this report will further strengthen travel, a barometer of the state of ttgtravelintelligencereport.com
TMCs dismiss Tui shop bosses
agency’s claim given more power
TRAVEL management company bosses have THOMSON and First Choice shop managers are
rubbished a hotel booking agency survey claim- being given more power to resolve customer
ing UK companies are ditching agencies and complaints themselves.
bringing travel spend in-house. Tui’s “Be Empowered’ trial is being run in 186
German firm HRS.com declared corporates shops in its northern division, ahead of a planned
were shunning agencies in favour of “specialists” extension across the UK later this year.
as management fees were too expensive. The scheme aims to enable shop managers to
Jon West, HRS commercial director, said solve simple complaints on the spot and offer
budget pressures were forcing companies to look refunds where appropriate, instead of referring
at cost-cutting and claimed his company was them to head office.
reaping the benefit of changing buying habits. Kathyrn Ward, Tui’s retail director, said: “In
But Andrew Waller, Carlson Wagonlit Travel’s many cases we can resolve a customer query
executive vice-president in the UK and Ireland, quite simply and quickly.
said he had seen no evidence of such a trend. “It will mean less paperwork, faster resolution
“We are seeing more customers consolidating times and give the team members in our retail
from multiple suppliers to the ‘one stop shop’ shops a chance to build better relationships with
benefits a large TMC can provide,” he said. their customers.
Ken McLeod, director at Advantage Travel Cen- “There will be times when customer queries
tres, also said HRS’s claims were wide of the mark. VALLEY VOUCHER VICTORS: Staff from might be more complex and we’ll continue
“TMCs have negotiated rates with hotels, air- two north-east travel agencies won £1,000 to work with our colleagues in the customer
lines and ancillary services and a good TMC will in booking bonuses in a Durham Tees services team, based in Luton and Coventry, to
reduce costs for all travel arrangements. Man- Valley airport incentive. From left: Laurie resolve these for our customers.”
agement fees charged by TMCs are more than Sweeney, Hays Travel; Kieran Savill, Daw-
offset by savings the corporate makes,” he said. son & Sanderson; Sue Haigh, Hays Travel ■ Letters, p32
11.09.2009 09
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