p32-3 Letters sep11 8/9/09 18:00 Page 32
Your letters
Cosmos Tourama must
explain difference to Archers
There is nothing wrong with having separate
selling divisons for various products (ttglive:
SkyEurope failure
“Cosmos admits Archers will be cheaper”).
One can be direct-sell and one can be via
agents. But they should have different branding
strategies and clearly be a different company,
not just the same company with a different
name and different prices.
must spur change
So, what is the difference between Archers
Direct and Cosmos Tourama?
Roger Newman via email FOLLOWING the collapse of
LET
CUSTOMERS do have a choice when
SkyEurope last week, it seems
OF THE
TERS
they book a flight.
■ TTG would welcome a response from the travel industry is fixated When they book on the web, they
Cosmos Tourama with getting the already-rising
WEEK
do not consider the implications of
levy to include cover for airlines businesses going bust; but when they
Our baggage service carries and other parts not protected under come to an agent, they expect it to be
luggage on the same flight the definition of a package. financially protected, giving us a two-tier
We wish Carrymyluggage all the best with their If APC had to go up from £1 to £2.50 for XL, system. I have two suggestions.
new venture (TTG September 11), which sounds how the hell is it going to cope with covering First, every item of a holiday should be either
similar to what The Excess Baggage already does. all airlines, many of which are vastly bigger? bonded or protected so that the customer can
What both these companies are doing is We agents are already trying to explain an buy anything without worrying that they
providing a freight service, and not using the increasing levy to the public over XL, so how would have to lose money if the company goes
aircraft the passengers are travelling on. would we explain a levy which must have to bust. If it means prices going up then so be it.
Media Onboard has been providing an excess increase again to £15 to cover everyting? Second, there should be a scheme where
baggage service for many years with five Star I am getting fed up with all the additional the customers are charged for financial pro-
Alliance carriers. The passenger’s belongings charges I have to explain to my clients, some tection and the suppliers pay an equal share
travel with them on the same flight – important of whom walk out thinking I am trying to into the fund from their profits. It is time for
for people traveling with the tools of their trade. make more money than I should out of them. the travel industry to look after its customers.
Craig Burdett Donna Wood. Salma Goodes.
co-ordinator, Media Onboard, Heathrow via email director, Travel Mystique
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32 11.09.2009
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