p36-38 tech Apr17 14/4/09 17:37 Page 38
knowledge technology
ttglive.com
of four or five handsets,” says Denning.
Monthly charges typically start at “around
£5 a month per line for the first line, and
£2.50 a month for subsequent connections”,
TEST OF TIME
according to Vertical Group’s Peter Healey.
Like mobile telephone companies, VoIP Hays Travel has been using VoIP for more than two years – and is now
providers can also create packages for clients taking its success from the home to the high street, says Neil Green
in which they bundle call minutes into their
pricing plans. CASE STUDY eventually, we ensured our home-
Agencies with technical expertise can run Hays Travel first started using workers’ equipment was already
their own VoIP system onsite. But with the VoIP in February 2007, when VoIP-enabled before we rolled it
cheapest installations coming in at around the company moved around out,” says Green.
£3,000, a hosted model might be the best 300 homeworking agents onto “This allowed us to move to the
option for most. the system. new system without having to
Previously, every home-worker invest in new VoIP handsets or
had two lines installed at their training.”
CONTACTS
house – one to supply broadband and deliver “People simply unplugged their phones from
calls from Hays’ telephone system, and the the wall socket and plugged into the router,
other to provide a priority number for cus- and they were ready. It was easy.”
Northway Communications
tomers to ring the agent directly. Hays Travel has also set up two retail
■ northway.net
Traditionally, this meant Hays paid not branches on VoIP, at Killingworth and
Vertical Group only double installation costs, but also double Beeston. These are new stores, so Hays was
■ verticalgroup.co.uk
line rental. able install VoIP from the outset, without the
This fee was immediately halved by moving costs of replacing legacy technology.
Online Travel Training offers a 40-hour “travel
technology essentials” course, including modules on
to VoIP, which only requires one line, according Hays says other stores are expected to
VoIP, for £99.
to IT manager Neil Green (pictured). be moved to the VoIP system as and when
■ onlinetraveltraining.co.uk “Because we knew we’d move to VoIP telephony kit needs to be replaced.
AS/Fjord Norway
T
erje Rakke/Nordic life
NORWAY
Your escape begins here
www.visitnorway.co.uk/trade
Where expert knowledge is now readily available at your
fingertips.
You’ll find invaluable information on special offers, events,
workshops, photo libraries, press releases, educational
trips and much more.
Go online now and connect to all
that is new in Norway.
38 17.04.2009
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