p33 knowledge Apr17 14/4/09 18:47 Page 1
for you and your business
ttglive.com
Cologne calling.
Cash in on European rail travel, p45.
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ourist Of
German National T
BUSINESS. KNOWLEDGE. PRODUCT. KNOWLEDGE.
Investing in your website p34 Short-haul: Noticeboard p43
We speak to agencies that have revamped Updates from key operators, and new hotels
their websites, to find out what can be in Turkey, Austria and Switzerland. Plus, the
achieved on a variety of budgets chance to win a week for two in Majorca
Technology: cutting your phone bill p36 Short-haul: Rail travel in Europe p45
How using VoIP (or Voice Over Internet A focus on key operators within this sector,
Protocol) can slash your agency’s phone bill, as well as a look at how agents can use rail
plus advice on having it installed booking specialists to create DIY packages
Mystery Shopper in Middlesbrough p40 Short-haul: Black Sea pearls p48
Looking for four nights in Tallinn, our Affordable Croatia, Bulgaria and Montenegro
mystery shopper heads to Middlesbrough to have greater appeal now than ever before.
challenge two high street agents and two Here’s our useful guide to various resorts
websites to find the best deal and an update on what’s new in the region Mystery Shopper p40
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