SUPPLIER OPINION
Growth and the guest experience
NFS Technology Group knows that critical to increased revenue is seamless use of technology and a great guest experience
I
n today’s dynamic hospitality world, reve- nue growth is not just a function of good product and marketing. It involves using
technology appropriately, creating loyalty pro- grammes, managing pricing as well as distri- bution channels and utilising social media. NFS Technology Group (NFS) is an inter- national provider of hospitality solutions to restaurants, hotels and meeting venues, deliv- ering technology solutions to support revenue growth and a great guest experience.
Hebasca Group and roomMaster The Hebasca Group is a newcomer to the Cornwall hotel scene that has instantly made an impact, being cited as a category winner in The Sunday Times Ultimate 100 British Hotels. The growth of the business has been aided by the NFS roomMaster, which enables over- all management of online booking capabilities and ensures an efficient process is maintained at hotel level to deliver a great guest experience. General manager Bo Strohm says: “We know
we are up against intense competition with soaring standards and different tastes to cater. It is up to us to ensure we offer the greatest guest experience at the best affordable price.” roomMaster from NFS is fully integrated property management software servicing a
“It is up to us to ensure we offer the greatest guest
experience at the
best price”
wide range of independent and group hotels. roomMaster handles reservations, sales ledg- ers, food and beverage, gift cards, and sales and marketing, as well as providing fully integrated yield management to secure optimum rates. Bo added: “roomMaster has been invalua- ble as a total solution. The multi-level func- tionality simplifies finance and administration tasks, so that we can run our hotels even more efficiently. roomMaster’s flexibility also allows us to integrate important functions, such as gift card management, allowing the technol- ogy to evolve with us as we grow our business.” As hotel technology has evolved, room-
Master, with commission-free online bookings, provides a great platform for revenue growth, while functionality like a mobile check-in and management information on mobile devices, ensures a great guest experience as well as max- imum flexibility for the hotel team.
Spicing up restaurant growth with Aloha London-based Dishoom, with café sites across London in Shoreditch, Kings Cross, Covent Garden and newly opened in Carnaby Street, draws upon the heritage and tradition of old cafés with all-day menus paying homage to the food of Bombay.
In its growth, Dishoom has been careful not to lose its essence, a process that has needed intensive management control and focused mobility. It is here where NFS’s Aloha PoS technology, as a reliable and fully integrated management solution, has proven invaluable. Brian Trollip, operations director at Dishoom, says: “We rely on NFS’s Aloha sys- tem to look after all of our PoS requirements and to help us to deliver a seamless and efficient service to our guests.”
The NFS solution Dishoom is using encom- passes all aspects of the Aloha technology: table-
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56