understanding that it’s easier to stop with your skis pointing across the hill than down the hill. Everyone had a lot of fun!
Top takeaway: Fundamentals win over complex theory. Students need to “do.” We need to get out of the way to let the student learn what they came to do. – Jeb Boyd, PSIA Alpine Team
Local children hit the slopes for lessons from the world’s best instructors.
from beginners to parallel, intermediate skiers even with a tremendous language barrier. Despite the varied approaches from their instructors, they all came out skiing very similarly to the way they would have if they were taught in the U.S. Even when you take language out of the equation, kids can still learn well. Te ability to provide information was limited – instructors made up for this by offering an experience, a safe environment, and situations in which the children could improve and learn.
Top Takeaway: We sometimes rely too heavily on information as a tool to teach beginners. We need to provide them with opportunities and guide them through the learning process. – Matt Boyd, PSIA Alpine Team
When you don’t speak the same language as your students, Maslow’s Hierarchy of Needs becomes much more relevant.
IRELAND
Instruction IS Guest Service In Ireland, instructors start their teaching and exam process in an indoor environment with an hours requirement before they can move to the on-snow portion of the exam process. Tey are very focused on customer service and the guest experience, which is different when it’s not in an outdoor mountain environment. Tere is also a heavy focus on helping people set up their vacation and ski holidays beyond working with them in the indoor centers.
youtu.be/Z0IJcaR3mWk
Top Takeaway: Tis can help us realize the importance of guest service and people skills, and help lead us toward putting more emphasis on this in our exam process. – Scott Anfang, AASI Snowboard Team
Indoor Resorts Play Important Role in the Industry Ireland presented on the difference between indoor and outdoor environments, emphasizing that both environments complement each other and that indoor resorts do matter to the industry. Since there are very few outdoor ski areas in Ireland,
The universal language of accomplishment.
Action/demonstration is the universal language. It was a challenge to develop trust with the kids initially because I couldn’t speak effectively with them. Tere were lots of eye rolls, but as soon as I got them sliding, it was game on! Language mattered far less than meeting the relevant needs of the student. My mission was to create an environment where they felt safe, get them skiing quickly, and for them to have a great time – in that order. We set out, and with very few words, we collectively developed content which led to them
46 | 32 DEGREES • WINTER 2016
the Irish instructors said they embrace the role they play at indoor areas and work hard to contribute to the industry. Tey recognize the indoor environment won’t produce the same memorable experience that a beautiful mountain environment can, but they work very hard to overcome this challenge and use the Net Promoter Score as their measure. Tey believe that if their business is growing then their guests are recommending or promoting their experience to others. Tey feel there are plenty of people in Ireland who are exposed to skiing in the media and can picture themselves doing it, but there are limited places to do it. Tey are aiming to capture this market, give people the basic skills to succeed on a larger ski holiday and then come back to refine their skills after they get home.
Top Takeaway: Small resort in the U.S. are in a similar situation; these players often struggle with resources, but the more we help them succeed, the healthier our industry will be. – Jeb Boyd, PSIA Alpine Team
vimeo.com/138977357
Watch Team Ireland’s video blog about PSIA-AASI’s Interski offerings at: vimeo. com/138977357
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