INSIDE THIS
WEEK Contents
NEWS Hot Stories
SHG launches Travelmood; Your Holiday Booking switch; skills dearth; Ryanair dismisses agents; Barrhead expands
Round-up
Broadway Travel, Titan, Celebrity Cruises, Royal Caribbean International, Advantage
WIN! Face to Face Paul Ludlow, P&O Cruises
A three-night stay at Warner Leisure Hotels’ Bodelwyddan Castle in Wales page 34
Special Reports Advantage’s Cruise Champions event Gazetteers becomes Travelanswerz
Talk Back Tui, Monarch, Thomas Cook
NEWS YOU CAN USE Product News Atlantis The Palm, W
Aviation News American, Transavia Cruise News Celebrity, Star Clippers Operator News Leger, Kuoni, Railtrail
16 18
21 14 08 04
23 24 27 28
FRONTLINE Comment Steve Dunne: Cruise marketing 32
Readers’ Lives Roseanne Gage, Barrhead 36 Mystery Shopper Online ski experts
44 DESTINATIONS
Cruise Alaska: excitement is guaranteed Greece: sun, fun and culture
Middle East 10 of the Best: hotel brunches
SEPTEMBER SOCIALS See the photos from our Leeds, Manchester and Croydon events
page 38 Affordable Dubai: budget stretching BUSINESS NEWS
BrightOn Travel 2015 Mobile and online 88 marketing were the conference’s focus
48 61
River ships: CroisiEurope and Uniworld 67
70 77
WHAT
LUCY DID THISWEEK
Oct 15 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Was lucky enough to travel to the stunning Peloponnese and stay in the Westin Costa Navarino for Abta’s Travel Convention
Ran a Travel Weekly Business Breakfast at the convention looking at attracting talent to – and retaining good people in – the sector
Had a hilarious night out with members of the travel industry watching Michael McIntyre at the O2, as a guest of SuperBreak
15 October 2015
travelweekly.co.uk 3
A NOTE FROM THE EDITOR Storm-proof your business D
ue to our publication dates, I’m writing this week’s column during a brief interlude in the business sessions
on the first day of The Travel Convention in Greece. This year’s event has a theme of Risk and Resilience and, as I mentioned last week, the industry is certainly in a position where these two themes are particularly pertinent. Today’s sessions kicked off with our Travel Weekly Business
Breakfast, which included the launch of the prospectus-style careers magazine Take Off in Travel and a debate on the topic of recruitment, retention and development of staff. It was fascinating to hear the views of industry executives on a subject that really should get more focus, and presents a real risk if ignored. Monarch’s chief executive, Andrew Swaffield, went as far
as warning of a “demographic time bomb” formed by an ageing population and a shortage of skilled staff entering the workforce (page 5). And it became clear that the travel industry has to quickly weigh up what it must do to attract the calibre of staff required to thrive and grow. Later in the day, we heard about a range of political
and economic storms on the horizon – but also about plenty of reasons for optimism, from growing demand to technological innovation offering cross-border opportunities. I’m sure tomorrow’s sessions will offer more
food for thought, and hopefully more practical advice to ensure delegates future-proof their businesses to weather the storms ahead. Make sure you check out our full coverage
from the event at
travelweekly.co.uk and in next week’s edition.
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