NEWS — HOT STORIES 4
Jet2, Aer Lingus and Wizz Air face legal action for ‘failing to pay compensation’
and stated: “Jet2 and Wizz Air are imposing two-year time limits for passengers to take compensation claims to court.” It added: “Jet2 and Aer Lingus failed to give satisfactory evidence that they provide passengers with information about their rights.” Jet2 insisted it pays compensation for disruption due to technical faults and suggested its contractual terms allow it to limit claims to two years. It added: “Jet2 strictly abides by court decisions.” An Aer Lingus spokesman said: “Aer Lingus’s
procedures are fully compliant with the regulations.” Wizz Air said it was assessing its compensation cases. Industry legal adviser Alan Bowen said: “Jet2 has
Ian Taylor
The CAA threatened legal action against
Jet2.com, Aer Lingus and Wizz Air for “breaching consumer law” this week. But the airlines hit back, with Jet2 suggesting the CAA would not pursue the matter. The regulator issued enforcement action against
the carriers for failure to comply with air passengers’ rights regulations, including paying compensation for delays. However, Jet2 described the CAA statement as “materially inaccurate”. A spokeswoman said: “
Jet2.com expects the CAA will not wish to take the matter further.”
The CAA said Jet2 and Wizz Air had failed to satisfy it that “they are consistently paying compensation for disruption caused by technical faults”
HOT SHOTS: REASONS FOR READING THIS WEEK
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Win a holiday to HONG KONG with Cathay Pacific, page 25
Win four nights at BH MALLORCA, page 41
Win a trip for two with EUROSTAR, page 78
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behaved unreasonably and the CAA has basically lost patience.” But industry consultant Andy Cooper said: “If the law was entirely clear there wouldn’t be an appeal to the European Court of Justice.” The CAA action follows a review which it said
“Jet2 has behaved unreasonably and the CAA has lost patience”
“resulted in a number of airlines changing policies”. The UK Court of Appeal ruled airlines must pay compensation for delays caused by technical faults last year in a case involving Jet2. It also ruled that passengers have six years to take a claim to court. ❯ Letters, page 28
Travelife teams up with Travel Foundation Ian Taylor
Industry charity The Travel Foundation has teamed up with Abta’s Travelife for Hotels and Accommodation to ensure this year’s Make Holidays Greener campaign is the biggest yet. The Travel Foundation launched
Make Holidays Greener in 2010 as an annual event for operators and agents to raise awareness of sustainable holidays, but this is the first time Travelife has been involved. More than 100 firms joined in the
month-long campaign last summer, cleaning 97 beaches and collecting 600 bags of rubbish. Travelife and The Travel Foundation want even more operators, agents, hotels and other businesses involved in the Big Holiday Beach Clean 2015.
6 •
travelweekly.co.uk — 26 March 2015
Travel Foundation chief executive Salli Felton said: “Make Holidays Greener has always been about tourism businesses working together for the protection of the environment and to support communities in destinations. With Travelife on board we’ll be able to reach even more businesses and holidaymakers.” Travelife head of destinations and
sustainability Nikki White said: “It’s a great way for our hotel members to engage with staff, customers and the community.” The campaign comes as The Travel Foundation is poised to unveil a new sustainability strategy. ❯ Companies can support Make Holidays Greener by organising a beach clean before or during
July and share stories on social media using #greenerhols. Go to
makeholidaysgreener.org.uk
MORE HOT STORIES
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