ALL ABOUT YOU — LETTERS
LETTERS
Formal complaint Story: Seven in 10 cruise goers ‘back more formal evenings’
Cruise.co.uk’s claim that 70% of cruise passengers want more formal nights is ridiculous. This conclusion from its own poll is contrary to every other ounce of research. It would be like claiming “cruise lines are reducing food options, shutting speciality restaurants and returning to buffets as passengers want simpler foods”. The current trend is for even fewer formal nights than the one or two on seven-night sailings. l Stewart Chiron, The Cruise Guy, Miami
Cardiff needs help Story: Cardiff airport eyes long-haul to secure its future Please make Cardiff airport more appealing. I suggest it needs to improve the shopping experience. l C Cook
Good luck finding 600 people every week with the resources to fly to Dubai. l Jimbo
Classic example I have to say a very big thank you to everyone at Classic Collection Holidays for helping one of my clients above and beyond the call
of duty. To say a few goalposts got moved is an understatement. The successful outcome was due to top-class personal service – the sort we know we can only get from a company such as Classic. The result has shown our business in an extremely good light
locally and we certainly know who our friends are in the trade. Thank you, Classic. l Pat Waterton, manager, Langley Travel
Change for better A big thank you to Thomson Airways for their incredible inflight support this last 12 months from Manchester. Since choosing us as one of their four inflight charities, Thomson passengers have donated £37,000 to our charity. l Nicola Graham, co-founder, Reuben’s Retreat
Time to pay, Jet2 Story:
Jet2.com ‘optimistic’ after half-year profits rise Time to start dishing out the £17 million to all those passengers who have suffered delays at the hands of Jet2. They are still trying to shirk their responsibilities and defy the Supreme Court decision. l Tony Travel Weekly would welcome a response from
Jet2.com
Hey, Mr Thomson
LETTER OF THE WEEK
I’ve just received new agency agreements from Thomson and am trying to decide whether it’s worth signing. I’ve been an “approved agent” of theirs for 25 years but I’m not sure the relationship is likely to continue much longer. Here’s the thing, Mr Thomson. You’re in it for the
money. We’re all in it for the money. But you, Mr Thomson, have shareholders who are also in it for the money. Indeed, for them, it’s all that matters. So why do you pursue a policy of driving business to
your website by giving money away? It’s not clever. I know what you’ll say, Mr Thomson. You’ll tell me that online is the future and that distribution costs are too high. Thing is, Mr Thomson, customers step inside my agency to look at a Thomson holiday because they choose to be here. They trust us and value our opinion. Do yourself a favour, Mr Thomson. Adopt a level
playing field across all distribution channels. The extra profit you will gain from not under-pricing online will more than compensate for the commissions you will pay to us. l Chris Bailey, managing director, Baileys Travel Travel Weekly would welcome a response from Thomson
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Do you support Labour’s proposal to charge £10 to visitors from visa-waiver countries to pay for tighter security?
Yes 90%
Poll conducted November 22 •
gazetteers.com No 10%
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27 November 2014 —
travelweekly.co.uk • 33
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