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SECURITY


“Obviously, they were first and foremost deployed to tackle car park crime, but we also found that there was a dramatic drop in shrink from inside the store,” he explained. “If a shoplifter was intending to steal from


that store they would be deterred from entering simply by the sheer presence of the van. It was not necessarily something we had initially considered, but it’s proved to be a major additional benefit to the solution.” The van is deployed in accordance with the


risk profile of the store and as or when required. Securitas manages this as part of a wider solution for M&S, working in partnership with the retailer. “We are aware of when they need the van but we also deploy it unannounced, which has the additional benefit of deterring staff theft as well, as their own people don’t know when and where the vans are turning up.” “I guess the advantage is the flexible allocation


of resource to risk,” mused Robb. “There’s been a paradigm shift away from your traditional man guarding, moving towards more of a mobile technology based solution where resource is allocated according to the risk profile and geographic area of the store, which is far more cost effective for retailers.” As criminals become ever more organised


and connected through technology such as the smartphone, retailers need to up their game. “The key is prevention rather than cure,” concludes Robb. “If you can prevent people from coming


into the store in the first place, it serves as a good prevention tool.” Meanwhile Wynsors World of Shoes is focusing


on securing its premises and providing a safe environment for both staff and customers. The retailer has commissioned trials of the remote security monitoring and intelligence network operated by Lodge Service from its national centre in Accrington, Lancashire. Founded in 1956, Wynsors World of Shoes


is the trading name of Courtesy Shoes Ltd, a member of the E-Sutton Group. It has grown from a handful of shops and market stalls into a major shoe retailer in the north of England, with a chain of 42 stores averaging over 6,500 square foot and online shopping. The programme targets savings of 30% in


operational and security costs for Wynsors, while increasing the level of safety and protection for staff, customers and assets. Lodge Service has supplied security and fire


alarm monitoring, as well as key holder support for 20 years through the Guardhall Security business, acquired in 2013, and provides security escorts for Wynsors’ staff when alarm activation requires attendance outside of store opening hours. The new service connects CCTV monitoring


and alarm systems in selected retail outlets and distribution centres directly, by video and audio IP links, to Lodge Service’s intelligence network. There is also ‘lone worker’ protection out of hours: staff wear a ‘man down’ device that sends an alarm signal to the security centre if it detects the wearer is in a prone position or fails to press an integrated button at pre-determined time intervals during a shift. The intelligence network enables instant


viewing and verification of an alarmed incident by Lodge Service’s Accrington centre, and notification of emergency services as necessary, liaising with and guiding personnel when they arrive on site to deal with an incident. In the case of false alarms, systems can be reset remotely, without the time or cost of an escorted visit to the store outside of opening hours. Wynsors property and management team are able to view remotely ‘live’ and recorded images from any site. Video and audio recordings can be retained


as evidence for prosecution, management review and staff training. Projected cost savings for the programme result from centralised remote monitoring 24 hours a day, as well as more efficient


32 Autumn 2014 www.retailtechnology.co.uk


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