CONTENTS
04 06
08 10
14 15 16
18 19
COMMENT Summer security blues
DIGEST Ailing Tesco, The Home Depot breach and M&S Scandinavian expansion
10
EVENTS Industry calendar & seeking female technology role models
COVER STORY
JOHNLEWIS Mining machine data for online success
ASK THE EXPERT
GEORGE LAWRIE Will retail ever be safe from online threats?
GREG ZEMOR The art of targeting online marketplaces
BRIAN HUME Order management: return of ERP?
AROUND THE GLOBE
HYPEXI TEA Cloud-based PoS supports growth at West Canadian specialist tea shop
TAKKOFASHION German chain replaces window mannequins with digital screens
www.retailtechnology.co.uk SECURITY
21 24 33
35 40 42 43
AMERICAN APPAREL Analysing shrink reduction with IT
INSIDEJOB The looming threat of internal theft
ROUND UP The top security trends affecting retail
SUPPLY CHAIN
OMNICHANNEL Technology helps Zara, Neptune and Smiffy’s
FORECASTING Making use of IT architecture and data
ROUND UP What is shaping supply chain investments?
PROFILE Cath Kidston invests in IT to support expansion
COVER STORY
CASE STUDIES
46 48 50 52
54 57
58
AMERICAN GOLF Booking services for loyal customers
CREW CLOTHING Segmented emails for targeted messaging
JUNEY SHOO Taking control of stock with cloud and glass
BRIGHTHOUSE Addressing the dreaded ‘money conversation’
EDITOR’S MAILBOX ONES TO WATCH
GLEAM Fashion intelligence goes B2B
FINAL THOUGHT
Autumn 2014
03
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