Comment 13
tells me that if I don’t have a new widget immediately my car will self- destruct the next time I use it. And unsurprisingly, that widget will always cost a second mortgage in parts and labour.
Information underload W
hen I take my car to the garage for its service or MOT, the mechanic always
Every single time I take careful note of what they say, tell them I’ll think about it, drive home, and from the comfort of my sofa look up exactly what they’re talking about on the internet. I can find the ins and outs, pertinent legislation if applicable and simple diagrams.
I might even get a second opinion from someone who has no vested interest. And then I’ll make a decision, and perhaps resign myself to having the new widget fitted. Or not. And if I do, I’ll likely shop around for best price – information acquired and decisions made in the time it takes to have a cup of tea.
And the primary reason that I can do any of this is because automotive
information is freely available, analysed to within an inch of its life by top-line experts, day-to-day mechanics and occasional hobbyists – and can largely be found in plain English. When it comes to unexpected spending, it doesn’t matter whether you’re an individual, or a company – any trust in the person that’s trying to get that extra money out of you is likely to take a sudden drop unless you can see for yourself that the extra spend really is necessary.
And this is something that contractors can come up against with legislation in this industry, such as F-Gas Regulations.
Smaller end-users who don’t have people dedicated to their cooling systems, and dislike parting with every penny that service and maintenance costs, don’t necessarily trust that the work may need doing. And those that do, think – or perhaps hope – it doesn’t apply to them.
The thirst that was displayed by visitors at the recent ACR Show for F-Gas knowledge is a clear indication
that information and understanding are not freely available to contractors yet – that there is a still a lot of confusion. And if contractors can’t clearly and confidently explain what needs doing and why, and end-users can’t verify for themselves by referring to documents or web pages of authority that clearly and simply explain, then how can we possibly expect the end- user to understand, accept and trust that changes may have to be made, along with the attendent costs?
Lynn Sencicle Editor
Fujitsu Air Conditioning | Comfort is our passion
www.fgeurofred.co.uk
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