This page contains a Flash digital edition of a book.
March 2014


County Road 3610 east of Francis, Oklahoma


A newsletter for PEC’s electric consumers


New Business Hours: 8 to 5 Increased technology leads to change in offi ce hours


P


EC is changing its offi ce hours to accommodate the needs of a changing membership base.


On March 1, regular business hours will return to 8:00 am to 5:00 pm, Monday thru Friday, excluding holidays. PEC will still maintain 24-hour emergency dispatch during non-business hours.


Members are demonstrating they prefer to utilize online account CO-OP PROUD FOR 15 YEARS


management options and other modern technology to pay their bill and conduct their business.


“Twenty years ago, we required


every member to come into the offi ce to start service or make a payment arrangement,” said Allyson McElroy, Vice President of Customer Service. “Now, half of all payments and almost all service orders take place over the phone or online.” 0450301600


After tracking the number of


early morning and late evening walk-in and drive-thru transactions and comparing that number to traffi c throughout the rest of the day, it was apparent the majority of the membership will be better served by having our representatives available during a concentrated period of time inside the hours of 8:00 am to 5:00 pm.


SmartHub


Jennifer Boeck began her full-time employment with the co-op in 1999, and currently serves as the Vice President of Communications.


PEC off ers SmartHub for members who want to manage their accounts online or via a mobile device. SmartHub is available in both mobile apps and a web version


This Issue 2


Method of Payment 2003 2013 OFFICE 21% 15% MAIL 64% 35%


SMARTHUB/SURE BET 15% 50%


to give members secure access whether at home, at work, or on the go. You have secure access to maintain your account information, view bills, see payment history, make payments on one or more accounts, set up recurring payments, and if you choose, receive bill notifi cations via email and/or text.


0263601704 SmartHub is easy to navigate.


It’s simple and easy to make a payment or view your daily meter usage. You can compare bills and fi nd out what day of the week you typically use the most electricity.


For more information


about SmartHub, visit www. PeoplesElectric.coop/smarthub.


See Ways to Pay, Page 3.


POWERSHIELD AND POWERWATCH


3


GREAT WAYS TO PAY YOUR BILL


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