ned up thinking Joined-up thinking
32 | LIBR ARY TECHNOLOGY | CAMPUS SERVICES ined up thinking
ste University (BGU), Lincoln, has become the first UK institution to go live rldShare Management Services (WMS). With WMS, library staff at BGU have kflows, making savings on both IT infrastructure and staff time as well as nt satisfaction levels, writes Sarah Bartlett.
E’RE a growing university, and we started to feel t our old system was holding us back’, said Emma sby, Head of Library Services. ‘WMS is a modern d evolving staff-facing system, with a web interface ch will feel familiar to students. At the same time, wanted to modernise and improve the student perience.’ Emma also saw that the cloud-based MS, hosted off-site at OCLC’s European Data Centre London, would relieve pressure on library and IT vices teams, who would longer have to maintain ems in-house. icola Perry, BGU’s Systems rarian, is impressed with umber of functional areas WMS. ‘The whole of the f interface is intuitive’, says. ‘Reservations seem ch easier in WMS, as does aloguing, which simply olves attaching local hold- s to the centralised record the shared WorldCat catalogue. One colleague, who airly new to libraries, told me that someone who had er worked in a library could figure out from the erface how to issue a book without any training. It’s ntuitive system, and it’s also very forgiving: it’s easy undo work if someone makes a mistake.’
Sarah Bartlett (bartlet-
teditorial@gmail.com) is a specialist copy- writer.
-
ud-based collaboration drew Pace, OCLC Executive ector of Networked Library vices, who has led the elopment of WMS at OCLC, perienced a light-bulb mo- nt when he realised that the ure of library technology with cooperation in the ud. ‘I could see that it was about community,’ he says. had a unique technological portunity with the aggrega-
September 2013 OCLC
pp35-37.indd 12
n of data supported by OCLC, the world’s largest ary cooperative, and the member-libraries who w that a new direction was needed.’ CLC’s member libraries set great store by collabora- n and for very good reason – around the world they
Cloud-based collaboration Andrew Pace, OCLC Executive Director of Networked Library Services, who has led the development of WMS at OCLC, experienced a light-bulb mo- ment when he realised that the future of library technology lay with cooperation in the cloud. ‘I could see that it was all about community,’ he says. ‘We had a unique technological opportunity with the aggrega-
sseteste University (BGU), Lincoln, has become the first UK institution to go live ’s WorldShare Management Services (WMS). With WMS, library staff at BGU have d workflows, making savings on both IT infrastructure and staff time as well as student satisfaction levels, writes Sarah Bartlett.
‘WE’RE a growing university, and we started to feel that our old system was holding us back’, said Emma Sansby, Head of Library Services. ‘WMS is a modern and evolving staff-facing system, with a web interface which will feel familiar to students. At the same time, we wanted to modernise and improve the student experience.’ Emma also saw that the cloud-based WMS, hosted off-site at OCLC’s European Data Centre in London, would relieve pressure on library and IT Services teams, who would no longer have to maintain systems in-house. Nicola Perry, BGU’s Systems Librarian, is impressed with a number of functional areas in WMS. ‘The whole of the staff interface is intuitive’, she says. ‘Reservations seem much easier in WMS, as does cataloguing, which simply involves attaching local hold- ings to the centralised record on the shared WorldCat catalogue. One colleague, who is fairly new to libraries, told me that someone who had never worked in a library could figure out from the interface how to issue a book without any training. It’s an intuitive system, and it’s also very forgiving: it’s easy to undo work if someone makes a mistake.’
Emma Sansby Emma Sansby
‘WE’RE a growing university, and we started to feel that our old system was holding us back’, said Emma Sansby, Head of Library Services. ‘WMS is a modern and evolving staff-facing system, with a web interface which will feel familiar to students. At the same time, we wanted to modernise and improve the student experience.’ Emma also saw that the cloud-based WMS, hosted off-site at OCLC’s European Data Centre in London, would relieve pressure on library and IT Services teams, who would no longer have to maintain systems in-house. Nicola Perry, BGU’s Systems Librarian, is impressed with a number of functional areas in WMS. ‘The whole of the staff interface is intuitive’, she says. ‘Reservations seem much easier in WMS, as does cataloguing, which simply involves attaching local hold- ings to the centralised record on the shared WorldCat catalogue. One colleague, who is fairly new to libraries, told me that someone who had never worked in a library could figure out from the interface how to issue a book without any training. It’s an intuitive system, and it’s also very forgiving: it’s easy to undo work if someone makes a mistake.’
Andrew Pace
Cloud-based collaboration Andrew Pace, OCLC Executive Director of Networked Library Services, who has led the development of WMS at OCLC, experienced a light-bulb mo- ment when he realised that the future of library technology lay with cooperation in the cloud. ‘I could see that it was all about community,’ he says. ‘We had a unique technological opportunity with the aggrega-
Emma Sansby
Bishop Grosseteste University (BGU), Lincoln, has become the first UK institution to go live with OCLC’s cloud based WorldShare Management Services (WMS). With WMS, library staff at BGU have modernised workflows, making savings on both IT infrastructure and staff time as well as increasing student satisfaction levels, as University Business discovered.
Emma Sansby Nicola Perry
are attempting to meet users’ growing expectations of their services, while working with ever-diminishing resources. The goals of library collaboration and those of WMS are the same – to save time and money by sim- plifying back-office workflows. Whilst there is unques- tionably a tension between competition and collabora- tion across higher education today, OCLC’s member libraries are insistent that collaboration holds sway, pointing to the efficiencies that decades of cooperative cataloguing have delivered.
Bishop Grosseteste University (BGU), Lincoln, has become the first UK institution to go live with OCLC’s WorldShare Management Services (WMS). With WMS, library staff at BGU have modernised workflows, making savings on both IT infrastructure and staff time as well as increasing student satisfaction levels, writes Sarah Bartlett.
LIBRARY MANAGEMENT SYSTEMS
are attempting to meet users’ growing expectations of their services, while working with ever-diminishing resources. The goals of library collaboration and those of WMS are the same – to save time and money by sim- plifying back-office workflows. Whilst there is unques- tionably a tension between competition and collabora- tion across higher education today, OCLC’s member libraries are insistent that collaboration holds sway, pointing to the efficiencies that decades of cooperative cataloguing have delivered.
tion of data supported by OCLC, the world’s largest library cooperative, and the member-libraries who knew that a new direction was needed.’ OCLC’s member libraries set great store by collabora- tion and for very good reason – around the world they
"WE’RE A GROWING University, and we started to feel that our old system was holding us back,’ said Emma Sansby, Head of Library Services. "WMS is a modern and evolving staff-facing system, with a web interface which will feel familiar to students. At the same time, we wanted to modernise and improve the student experience." Emma also saw that the cloud-based WMS, hosted off-site at OCLC’s European Data Centre in London, would relieve pressure on library and IT Services teams, who would no longer have to maintain systems in-house. Nicola Perry, BGU’s Systems Librarian, is impressed
Andrew Pace Andrew Pace
tion of data supported by OCLC, the world’s largest library cooperative, and the member-libraries who knew that a new direction was needed.’ OCLC’s member libraries set great store by collabora- tion and for very good reason – around the world they
with a number of functional areas in WMS. "The whole of the staff interface is intuitive," she said. "Reservations seem much easier in WMS, as does cataloguing, which simply involves ataching local holdings to the centralised record on the shared WorldCat catalogue. One colleague, who is fairly new to libraries, told me that someone who had never worked in a library could figure out from the interface how to issue a book without any training. It’s an intuitive system, and it’s also very forgiving: it’s easy to undo work if someone makes a mistake."
Andrew Pace
Cloud-based collaboration Andrew Pace, OCLC Executive Director of Networked Library Services, who has led the development of WMS at OCLC, experienced a light bulb moment when he realised that the future of library technology lay with cooperation in the cloud. "I could see that it was all about community," he said. "We had a unique technological opportunity with the aggregation of data supported by OCLC, the world’s largest library cooperative, and the member-libraries who knew that a new direction was needed." OCLC’s member libraries set great store by
Game-changing technology Andrew points to the OCLC WorldShare Platform, on which WMS applications run, as part of a game-chang- ing technology trend in libraries. Library technol- ogy thought leader Marshall Breeding defines these platforms in terms of their ability to manage all formats of library materials and ‘their service-oriented architecture with web-based interfaces designed for deployment through SaaS (Software as a Service)’, which he believes will reshape the industry over the next decade. Breeding report- ed that OCLC’s WorldShare was the first to emerge in the marketplace, having entered general release in December 2011 (see
http://bit.ly/12bA9sD).
Nicola Perry
‘OCLC now has around 200 libraries worldwide com- mitted to WMS and more than 120 live, including several that have been live for over two years’, Andrew says. From the outset, the global dimension of WMS appealed to staff at BGU, one of five libraries in Europe currently implementing WMS. ‘It’s a global system, and we like the way that people around the world are continuously developing and enhancing the system’, says Emma.
are attempting to meet users’ growing expectations of their services, while working with ever-diminishing resources. The goals of library collaboration and those of WMS are the same – to save time and money by sim- plifying back-office workflows. Whilst there is unques- tionably a tension between competition and collabora- tion across higher education today, OCLC’s member libraries are insistent that collaboration holds sway, pointing to the efficiencies that decades of cooperative cataloguing have delivered.
Game-changing technology Andrew points to the OCLC WorldShare Platform, on which WMS applications run, as part of a game-chang- ing technology trend in libraries. Library technol- ogy thought leader Marshall Breeding defines these platforms in terms of their ability to manage all formats of library materials and ‘their service-oriented architecture with web-based interfaces designed for deployment through SaaS (Software as a Service)’, which he believes will reshape the industry over the next decade. Breeding report- ed that OCLC’s WorldShare was the first to emerge in the marketplace, having entered general release in December 2011 (see
http://bit.ly/12bA9sD).
Nicola Perry
Game-changing technology Andrew points to the OCLC WorldShare Platform, on which WMS applications run, as part of a game-chang- ing technology trend in libraries. Library technol- ogy thought leader Marshall Breeding defines these platforms in terms of their ability to manage all formats of library materials and ‘their service-oriented architecture with web-based interfaces designed for deployment through SaaS (Software as a Service)’, which he believes will reshape the industry over the next decade. Breeding report- ed that OCLC’s WorldShare was the first to emerge in the marketplace, having entered general release in December 2011 (see
http://bit.ly/12bA9sD).
Efficiency and return on investment ‘Efficiency is the biggest piece of feedback that we’ve received from the global WMS user base,’ says Andrew, and for Nicola, system integration was a key capability. ‘From a systems point of view, one of the key things was being able to link up to other systems,’ she says,
‘OCLC now has around 200 libraries worldwide com- mitted to WMS and more than 120 live, including several that have been live for over two years’, Andrew says. From the outset, the global dimension of WMS appealed to staff at BGU, one of five libraries in Europe currently implementing WMS. ‘It’s a global system, and we like the way that people around the world are continuously developing and enhancing the system’, says Emma.
CILIPUPDATE 35 30/8/13 12:50:01
‘OCLC now has around 200 libraries worldwide com- mitted to WMS and more than 120 live, including several that have been live for over two years’, Andrew says. From the outset, the global dimension of WMS appealed to staff at BGU, one of five libraries in Europe currently implementing WMS. ‘It’s a global system, and we like the way that people around the world are continuously developing and enhancing the system’, says Emma.
collaboration and for very good reason – around the world they are atempting to meet users’ growing expectations of their services, while working with ever-diminishing resources. The goals of library collaboration and those of WMS are the same – to save time and money by simplifying back-office workflows. Whilst there is unquestionably a tension between competition and collaboration across higher education today, OCLC’s member libraries are insistent that collaboration holds sway, pointing to the efficiencies that decades of cooperative cataloguing have delivered.
Efficiency and return on investment ‘Efficiency is the biggest piece of feedback that we’ve received from the global WMS user base,’ says Andrew, and for Nicola, system integration was a key capability. ‘From a systems point of view, one of the key things was being able to link up to other systems,’ she says, Nicola Perry
Game-changing technology Andrew points to the OCLC WorldShare Platform, on which WMS applications run, as part of a game- changing technology trend in libraries. Library technology thought leader Marshall Breeding defines these platforms in terms of their ability to manage all formats of library materials and ‘their service- oriented architecture with web-based interfaces designed for deployment through SaaS (Software as a Service)’, which he believes will reshape the industry over the next decade. Breeding reported that OCLC’s WorldShare was the first to emerge in the marketplace, having entered general release in December 2011 (see htp://
bit.ly/12bA9sD). "OCLC now has around 200 libraries worldwide commited to WMS and more than 120 live, including several that have been live for over two years," Andrew added. From the outset, the global dimension of WMS appealed to staff at BGU, one of five libraries in Europe currently implementing WMS. "It’s a global system, and we like the way that people around the world are continuously developing and enhancing the system," said Emma.
CILIPUPDATE 35 30/8/13 12:50:01
Efficiency and return on investment ‘Efficiency is the biggest piece of feedback that we’ve received from the global WMS user base,’ says Andrew, and for Nicola, system integration was a key capability. ‘From a systems point of view, one of the key things was being able to link up to other systems,’ she says,
CILIPUPDATE 35 30/8/13 12:50:01
Efficiency and return on investment "Efficiency is the biggest piece of feedback that we’ve received from the global WMS user base," said Andrew, and for Nicola, system integration was a key capability. "From a systems point of view, one of the key things was being able to link up to other systems," she said, "with automatic links to university student records and the finance system in particular. At the moment we’ve got a lot of separate systems and I think there’s considerable scope for efficiencies, saving staff time and eliminating the errors that can creep in when you’re copying data from one system to another. So a joined up system was important to me." BGU can look across at other higher education institutions to gauge the return on investment that WMS is already delivering in US WMS libraries. Pepperdine University (California) for example, claims savings of $50,000 annually, in terms
"IT WAS A VERY SMOOTH AND STRAIGHTFORWARD PROCESS"
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