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message saying you fell for a phish, but here’s a video to help you detect them beter in the future. Most people don’t contact them, says Jenkins, the IT


division’s director of network and systems services, but from those who did, “we had a variety of reactions, everything from ‘if this was a joke, it wasn’t funny’ to ‘I’m so glad that you did that because I thought I was immune to phishing and you’ve shown me I need to be more atentive to emails.’ ” “Tey’re immediately educated,” says Edwards. “With


the last one, of the people who provided credentials, 39% of them watched the video in its entirety, one to one-and-a- half minutes. All told, throughout the three months, we’ve delivered 175 minutes of phishing education to our user community through their web browsers.” Te cost of including students in the program would have


been prohibitive, says Jenkins, but “we’re trying to educate them in other ways that are more cost-effective,” such as posters featuring three comics drawn by nationally syndicated cartoonist, and Eastern alum, Dave Coverly, illustrating the consequences if they don’t “think before you (click) (post) (type)”; rewarding spam-savvy behavior with T-shirts designed by University Communications and bearing the same message, and displaying it on digital billboards around campus. Te program could be expanded to the faculty next year


if its efficacy and their interest are demonstrable. Meanwhile, Peggy Liggit, director of the Bruce K. Nelson Faculty Development Center and another CyberSAC member, arranged for an anti-phishing presentation at New Faculty Orientation in August by CloseUP Classroom (C2), an ensemble of faculty, staff and students who create original theatrical pieces to address issues surrounding teaching and learning. “My expertise isn’t cyber security or IT,” says Liggit. “I


just provide a different perspective to the group. Te most important thing about what C2 does is their skits transcend words. People respond emotionally to them and the message comes across loud and clear.” “Many of us in the ensemble had saved such spam and


phishing atempts and we used them almost verbatim in the scene,” says Jessica “Decky” Alexander, associate professor of applied drama in the Department of Communication, Teater and Media Arts and Director of the Office of Academic Service-Learning. “It begins with a representation of Carl Powell (assistant vice president and chief information officer), who had sent an email last year warning us on phishing


E


atempts. We used that as the core text and basically ‘Carl’ atempts to get his message across but is drowned out and overwhelmed by actors portraying the other messages. Te scene ends with him standing on a chair and yelling to get his message across.”


astern’s efforts to brighten the cyber security future extend to area middle and high school students, more than 600 of whom took part this year in either Cyber Quest or Digital Divas, two initiatives of


Eastern’s Information Assurance and Computer Engineering Technology programs. Cyber Quest participants learned to apply security to


embedded logic controllers and construct a wind or solar generation device to power a cell phone. Eastern faculty members also taught them how to ensure the security of their device and keep it from being compromised. Te young women at the Digital Divas event, held


on campus in May, got to atend breakout sessions with speakers from General Electric and Google as well as Eastern information assurance and computer science students on topics including computer animation, cyber bullying and sexting. Litle by litle – or should we say “bit by bit”? – people


whose lives are touched by Eastern are improving their odds of geting as smart as their gizmos. 3


Eastern | FALL 2013 21


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