WORKPLACE COLLABORATION


OVERCOMING CONFLICT IN THE WORKPLACE


By Dr. Shari Frisinger Quality Experience,Turntime


Since 1957,operators worldwide have trusted Consolidated Aircraft Supply for their accessory overhauls. Factory trained and authorized by K.G.S. Electronics, Weldon Pump and Safran Power USA.


Wherever you are worldwide, no matter what aircraft you operate, our extensive spares inventory is ready to solve your AOG needs.


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11.12 2013


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et’s discuss why events can escalate without us realizing it and how to get along when someone is being diffi cult, whether that someone is a colleague, crew member or part of our family. Recalling from my previous article, miscommunication occurs for several reasons: 1. The words used are ambiguous. Sometimes, usually, soon and even always and never mean diff erent things to diff erent people. OK can mean either “I heard what you said” or “I agree with what you said.” This can lead to one person expecting action or a response whereas the other person believes the conversation is complete.


2. Some people will share many details while others prefer the Cliff sNotes version. Listening to details that seemingly have no relevance to the story or its outcome can raise impatience and cause frustration. Does it really matter if someone was 15 minutes late or 20?


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