JUST PLANE CULTURE
WHO MOVED MY BEHAVIOR?
By Patrick Kinane B
usinesses concentrate on the tangibles and measurables — “business by the numbers” as they say. This sounds like the way to go, making objective decisions based on objective criteria. Even quality
systems are run by numbers. I teach it in my class, “You don’t improve what you don’t measure.” I had to start rethinking that statement because we tend to focus too much on the numeric goals and ignore the intangibles that are not directly measurable in our organizations. These are the soft issues that have a huge impact. We can quote that our turn time is three hours; first pass yield is 85 percent; quality escapes are 20 percent lower than last year and that injuries are five percent higher than last month. But what is our organizational culture number? It’s the soft stuff I was referring to. Most businesses are comprised of machinery, hardware, software, equipment and materials that are easily measured, accounted for and depreciated. Even some intangibles such as production and productivity can be captured as numbers. No matter what
MURPHY’S LAW OF PARTS – You Are AOG.
The Part You Need Shows As In Stock.
The Wrong Part Shows Up In The Morning.
11.12 2013
40
Go To
www.weststaraviation.com WSA-MurphyLaw-Parts 2013 7.375x2.75 DOM
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business we are in, there are a lot of people involved. Since people are made of mainly soft stuff, it would appear that we should at least be concerned with the soft issues. We want your employees to do what we want them to do — but what if our employees want to do what we want them to do? Wouldn’t that be better?
COMPLIANCE “We want our employees to be compliant.” Is that really what we want? Or, more pointedly, is that really what we intend? Compliance is the common sense reaction to something that is noncompliant. We want to right the wrong. Let’s look at compliance more deeply. I am not going to say that compliance is a bad thing, but it is not the best thing. Compliance means that the employee will conform when there is eminent recourse for not complying. In other words, we will see employees using their personal protective equipment (PPE) when the supervisor is present.
When you need a part, you need the correct item applicable to your make, model and serial number, and you need it ASAP. Accuracy is as important as inventory. That’s where experience comes in.
West Star’s experience allows you to rest easy. If we tell you we have the part you need and it will be there tomorrow morning, that’s what you can count on.
Keep good old Murphy away from your AOG parts situation. West Star’s parts experts can keep AOG from turning to SOL.
To read more about the real “Murphy” and his aviation roots, like us on Facebook.
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5/17/13 9:56 AM
DOMmagazine
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