TABLE OF CONTENTS Operation Hog
A team of volunteer aviation maintenance professionals from Jet Aviation St. Louis builds a custom motorcycle for a Wounded Warrior.
Cover Story
FEA TURES Compliance Matters
Are Service Bulletins Mandatory or Not? Legal Corner
18 24
The Maintenance Facility and the Aircraft Bailment Relationship Tech Talk
Lessons That NextGen Can Learn from the Telegraph (And the APRANET/Internet)
Professional Development
Successful Negotiations Bench Marks
J. Parker Van Zandt and the Big Ditch ARSA Corner
DEP AR TMENTS FROM THE EDITOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 NEWS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 AD INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 FROM THE PUBLISHER . . . . . . . . . . . . . . . . . . . . . . . . . .62
DOMmagazine.com D.O.M.®
What Can You Do? Just Plane Culture
Who Moved my Behavior? Workplace Collaboration
Overcoming Confl ict in the Workplace Cover Photo courtesy of Jet Aviation St. Louis
magazine is published nine times per year.
All statements, including product claims, are those of the person or organization making the statement or claim. The publisher does not adopt any such statement or claim as its own and any such statement or claim does not necessarily refl ect the opinion of the publisher. Printed in the USA. POSTMASTER: Send address changes to D.O.M. Magazine at P.O. Box 175, Milton, WI 53563. All rights reserved. Permission to reprint articles or quote excerpts granted only upon written request.
OWNER/PUBLISHER Greg Napert, (608) 436-3376
gnapert@DOMmagazine.com
OWNER/DIRECTOR OF MARKETING & SALES Bob Graf, (608) 774-4901
bgraf@DOMmagazine.com
OWNER/EDITORIAL DIRECTOR Joe Escobar, (920) 747-0195
jescobar@DOMmagazine.com
MANAGING EDITOR — Dionne Shearer
CREATIVE/PRODUCTION DIRECTOR Becker 505, LLC –
info@becker505.com
CIRCULATION DIRECTOR (For address updates or subscription cancellations) Marie Escobar —
mescobar@helimx.com
CONTRIBUTING WRITERS Dr. Shari Frisinger, Joe Hertzler, Patrick Kinane, Giacinta Bradley Koontz, Sarah MacLeod, J.D. McHenry, John Pawlicki
32 34 38 40 44 26
11.12 2013
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Photo courtesy of Jet Aviation St. Louis
DOMmagazine.com
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