CONTENTS
04 06
07 08
10
COMMENT Gearing up for growth
DIGEST Cloud consolidation, software bugs & online fraud
10
EVENTS Industry calendar & Gift Aid conference report
DIARY Preparing for card payment regulation updates
COVER STORY CARPHONE
WAREHOUSE Store staff get tablets
ASK THE EXPERT
18 19 20
22 23
BRIAN HUME Is free consumer Wi-Fi a good thing?
FRANK ORMAN What’s new in the PPC toy chest?
KEVIN WILLIAMS Why should retailers know about DOE?
AROUND THE GLOBE
TRUNKI Dragon’s Den success moves from Sage to cloud
FURLA Luxury Italian brand tackles online counterfeiting
www.retailtechnology.co.uk STORE
24 28 30
34 39 43 46
ANGLIA CO-OP Understanding customer loyalty instore
FATFACE Multichannel overhaul supports store sales
ROUND UP Top store technology trends and tips
COMMS
MOBILE Diverse retailers exploit latest tech benefits
HILLARYS Streamlining signature in-home service
YO! SUSHI Mobilising service to boost efficiency & sales
ROUND UP Top communication technology trends and tips
CASE STUDIES
48 50
52 54
56 57
58
TESCO International print services prove just the ticket
VITRA Swedish furniture maker embraces BYOD
GHD Optimisation boosts iDevice conversion
EDITORS MAILBOX ONES TO WATCH
AMSCREEN Face detection technology launched
HOVR.IT Visual technologies renew product search
FINAL THOUGHT Autumn 2013 03 COVER STORY
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60