YOU NEED TO KNOW | 155


amended our policy on smoking on board our ships.


For all holidays featured in this brochure, smoking is not permitted in cabins or public rooms, but will be permitted on balconies and designated areas of the open deck.


Alcohol on board We have a policy on the responsible serving of alcohol and we reserve the right to confiscate alcohol at the gangway. Passengers under the age of 18 will not be served alcoholic beverages on board and must not be in possession of alcohol. Passengers may be asked to verify their age. It is prohibited to attempt to purchase alcohol for those under 18 in the bars and shops on board.16 and 17 year olds may be bought beer, cider or wine to drink with a meal in the restaurants when accompanied by an adult. Alcohol purchased ashore by those under 18 will be confiscated at the gangway.


Changing to another cruise


P&O Cruises, at its discretion, may allow you to transfer to another cruise without treating it as a cancellation if the P&O Cruises holiday to which the transfer is to be made departs within 12 months of the original and is for a higher price. Agreement to transfer a cruise would also be conditional upon such a request being made more than 90 days before the original scheduled departure date; there being availability; and the payment of both an administration charge of £100 and any expenses (such as airline and/or hotel charges) incurred by P&O Cruises as a result. Such a transfer would only be allowed on one occasion. We reserve the right to change the criteria for allowing transfers at any time without notice. Please note this does not apply to Getaway fares.


Cancellations


If you have to cancel your cruise for any reason and have made your cruise booking via a travel agent, then you must ask your agent to call or write to us immediately to confirm cancellation and return any deposit confirmations or tickets you have received. If you have booked your holiday direct with P&O Cruises then you will need to contact us direct. The cancellation charges which will then apply are shown on page 157 in clause 38 of our Booking Conditions. Depending on the reason for cancellation, you may be able to recover the cancellation charges from your travel insurer.


Delays


Delays to ships and flights, whilst rare, do occasionally occur. In such situations P&O Cruises, in liaison with its supplier of services where appropriate will ensure the comfort of its passengers during the course of any such delay. Depending on the particular circumstances, refreshments, meals and accommodation may be provided as appropriate, subject always to the facilities and services locally available. P&O Cruises aim will always be to minimise the inconvenience of any delays.


Brochure information


The information in this brochure represents P&O Cruises plans and intentions at the time of going to press. Events subsequent to the printing of the brochure may cause us unavoidably to change our plans, which could affect the published itineraries, prices and port taxes. In the event of any significant changes or alterations to your booking, you will be told as soon as reasonably possible, but P&O Cruises gives notice that all information in this brochure is subject to alteration with or without notice. You will find P&O Cruises Booking Conditions on pages 156-159. The photography used throughout this brochure depicts typical locations and


scenes that may be viewed on a P&O Cruises holiday. Any imagery used may not be a specific representation of what can be seen on that cruise, but may simply reflect the ambience or theme of a location visited. We are able to provide core information about our cruises in alternative formats. If you would like to discuss your requirements please call 0843 374 0111.


Data protection


P&O Cruises is a trading name of Carnival plc. Personal information you provide to us in connection with your booking will be processed by Carnival plc in accordance with our Data Protection Policy set out in the Booking Conditions and for marketing purposes as set out below.


Carnival plc and other Carnival group companies (including those in the US) may wish to contact you with information and offers from P&O Cruises and other Carnival group cruise brands or for market research purposes. If you prefer not to be contacted please contact us at: Customer Data Department, P&O Cruises, Carnival House, 100 Harbour Parade, Southampton SO15 1ST.


Your financial protection


The fly-cruises in this brochure are financially protected by the ATOL scheme. Our ATOL number is 6294. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. ATOL protection does not apply to all holiday and travel services listed in this brochure. All non-fly cruises sold in the UK are protected by ABTA. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.


ABTA membership


P&O Cruises is a member of ABTA. ABTA and ABTA members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ, tel. 020 3117 0500 www.abta.com


Protecting the environment


We take our environmental responsibilities very seriously and are committed to reducing our environmental impact. We are dedicated to preserving the marine environment in which we operate, and therefore believe it is our duty to introduce environmental practices which set a high standard of excellence and responsibility. To support our aim we have developed an environmental management system independently certified to ISO 14001, which is the most widely recognised global standard for improving environmental performance. We recognise that without appropriate treatment the waste generated on board our ships, together with the fuel and other products we use to transport, feed, entertain and take care of you could have an impact on the environment. Our waste treatment facilities ensure that all waste water is appropriately managed to minimise its impact upon the oceans. All general waste is


treated on board to reduce its volume prior to landing ashore, and wherever possible general waste is recycled. We are reducing our air emissions through the implementation of fuel efficiency measures, including improved hull coatings, low energy lamps, increased recirculation of waste heat and improved efficiency in air conditioning, and we continue to explore new technologies. Through these measures and other initiatives P&O Cruises will ensure that we help preserve our environment for future generations.


Guarantees


When you or your travel agent come to make a reservation you may be offered the guarantee of a cabin type, rather than a specific cabin number. This is because we know from past experience that a small number of passengers will be compelled to cancel their arrangements, thus leaving the accommodation vacant. Accepting a guarantee means that you have a firm booking and can go ahead with your holiday plans in the same way as if you had accepted a specific cabin number at the outset. When we allocate a cabin number you can rest assured you will be given a cabin of the type you have booked, or, in some instances, of a higher rate, though it may be situated on a different deck to that shown on the deck plan for the grade guaranteed. The fare you have been quoted will, however, remain unchanged.


Single occupancy in shared cabins


We offer a number of cabins for single occupancy at an additional supplement to the cabin rate, for our cruises from Southampton and our Caribbean fly-cruises, rates are available from our Customer Contact Centre. The following grades will be available for single occupancy: Adonia GA – NC grades Arcadia EA – NC grades Aurora EA – ND grades excluding MC, MA, IA & IC Azura GA – NE grades Oceana GA – ND grades Oriana FA – ND grades Ventura GA – NE grades On all ships other grades may also be sold for single occupancy but at the full fare i.e. twice the fare for the type concerned. The supplement should be added after all deductions. You should also note that only a limited number of rooms will be available for single occupancy. Once this number has been reached, a limited amount of single occupancy rooms may still be available at a higher fare. The Single Occupancy Supplement does not apply to holiday package options.


Cabin changes


Just occasionally it may be necessary for us to change the cabin that you have booked. Should this situation occur, you can rest assured we will move you to a higher cabin grade at no extra charge. If you have chosen your booked cabin for a particular reason – for example a wish to be in a specific position on the ship – and would not want to be considered for a cabin move, please let us know at the time of booking. Please note that any cabin moves will be given only at the choice and discretion of P&O Cruises. We will, of course, continue to consider separately, any waitlist requests for upgrades for extra payment.


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