YOU NEED TO KNOW | 151
Ventura have a number of cabins that can accommodate a travel cot for an infant aged over 6 months and under 2 years. In these cases you pay the rates available from our Customer Contact Centre.
There are limited infant, child and teen places available on all cruises. It is advisable to book as soon as possible if intending to take advantage of the Family Savers offer, as only a limited number of these extra beds are available for use by children on each cruise. Please note Family Savers are not available on the first two occupants or on single occupancy, and Family Savers do not apply on Adonia, Arcadia or Oriana – our ships exclusively for adults.
Share Savers
A number of cabins contain extra beds and if three or four adults book as a party and share one of these cabins, then our Share Savers can save you money. In twin cabins these extra beds are upper pullman berths or sofa beds. You’ll find further details in the deck plans (pages 130-149). An asterisk on the deck plans shows the grades at which some cabins have extra beds. The first two adults pay the adult fare and for the third and fourth person in an extra bed you deduct the Share Savers reduction from the fare for the grade concerned. This does not apply to BE grade Suites on Azura and Ventura, which are based on 4 full paying adult passengers.
Please note that only a limited number of cabins will be available for Family Savers and Share Savers. Once this number has been reached Family and Share Savers will still be possible but at a higher fare or reduced level of saving.
Group Savers For details of special arrangements we can provide for groups of all types – from clubs and associations to corporate incentives and conferences – talk to your travel agent or call us for more information.
Combination Savers Take two or more consecutive cruises to enjoy an extended holiday and our Combination Savers will give you a 10% reduction on the combined adult fare after the Early Booking Saving has been deducted. These Combination Savers do not apply to either cruise if one or both of the cruises are of 4 nights or less in duration. Does not apply to Ventura 7 night Fly-Med cruises.
P&O Cruises Peninsular Club cruises We are delighted to offer members of our loyalty club, The Peninsular Club, an additional 5% saving on selected cruises which are highlighted in this brochure. The Peninsular Club saving will apply after the Early Booking Saving has been deducted. The 5% saving does not apply to the Holiday Package Add-on for exotic fly-cruises and is only combinable with selected offers.
Families
We would ask parents and/or guardians to remember that there are other passengers on board and for this reason a few of the lounges and public rooms are ‘out of bounds’ to passengers under 16. Please note that passengers under the age of 18 must travel with a parent or companion aged 18 or over. We are unable to carry babies under the age of six months on any of our holidays or under one year for our exotic fly-cruises and Azura cruises A428 & A428A, Oceana cruises E501, E503 and Ventura cruises N406P, N406B, N406C, N406D, N421C, N421D, N422N & N422A.
Children using the designated pools must be under the supervision of their parent/guardian. We also ask parents and guardians to note that children under 16
must not be left unaccompanied on the ship whilst at a port of call. Further details on family features can be found on pages 20-21.
Money matters
Items not included in your holiday fare The inclusive nature of our holidays ensures you can enjoy exceptional value for money. In addition to this, there are a few items you may need to budget for, as well as a few little luxuries that you can choose to purchase whilst you are on board:
• Coffee and drinks in the bars, restaurants and in your cabin
• A range of health & beauty treatments and facilities • Purchases in the on board shops • Select Dining (a cover charge applies) • Telephone calls, faxes, internet access (where applicable), emails and selected services through your Interactive TV
• Optional entertainment including art and craft materials, golf lessons and souvenir programmes
• Local taxes – some destinations may impose local taxes whilst we are in port or in territorial waters. All prices on board will be displayed exclusive of this tax which will be charged and itemised on your on board account, information about applicable taxes will be provided to you on board.
• Medical care • Tips – we include an amount per passenger per day (aged 12 years and over) to your on board account. For details and the recommended daily amount visit:
www.pocruises.co.uk/tipping
On board account For your convenience all of our ships operate a ‘cash free’ environment with everything priced in pounds sterling. To make any purchases on board you just need to present your cruise card. Our ships do not accept cash, except at the Reception for purchase of foreign currency and the settlement of your account. In order for charges to be posted on to your account you will need to register your credit card or Visa/Mastercard Debit at check-in. All transactions will be charged to your account in GBP.
Registering a payment card The check-in team will ask you for your credit or debit payment card. We accept the following major cards: Visa, Visa/Mastercard Debit, Mastercard, American Express & Diners Club. We are unable to accept Solo, Maestro, Switch or any pre paid credit cards.
Cash accounts You may choose to settle your account with cash; however a payment card must still be registered. If using cash, your account must be kept in credit at all times. You may add credit to your account at any time by calling at the Reception and making an additional cash deposit. You may credit your account with any major currency; this will then be credited to your account in GBP at our current exchange rate. We are unable to accept either personal cheques or travellers’ cheques. We are also unable to accept €100, €200 & €500 notes at any time, this includes at the Casino. We are unable to accept money transfers to the ship either prior to embarkation or whilst on board.
Foreign currency exchange You can exchange your money into local currency for most ports of call. There are however certain ports when the ship is unable to carry the currency. In such cases, the ship will advise which currency is best to take ashore. Please remember that we can only accept back
the currencies we sell on board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit card registered or if your account has sufficient cash credit to cover the transaction. There is a daily limit on all currency transactions of £250 against a registered credit card. We are unable to accept either personal cheques or travellers cheques. We are also unable to accept €100, €200 & €500 notes at any time for currency exchange transactions.
Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all passengers entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit
www.hmrc.gov.uk for further information on how to comply.
Cash on board If you require cash for any reason whilst you are on board you may charge this to your account. There is a daily limit of £250 against a registered credit card.
On board spending money If you have any on board spending money this can be used during your cruise in most of the ships’ outlets. On board spending money cannot be used for the following: medical charges (including services, prescriptions and supplies), cash back, purchase of foreign currency, international visas, charity donations, on board gaming (including the Casino) and as full or part payment against a future cruise. All on board spending money is non-refundable. If you have purchased, or have received a gift credit then please be advised that the same limits as above apply. All gift credits are non-refundable.
Settling your account If you have a credit card or Visa/Mastercard Debit registered all you need to do is to check your final statement on the morning of disembarkation. If you are happy with your account you need take no further action.
The final amount will be settled to your registered credit card. If you do have any queries you should raise these with the Reception prior to your final departure from the ship. If you choose to settle your account with cash and you have a credit card registered you should call at the Reception no later than 6.00pm the day prior to disembarkation. If you have a credit card registered you have the ability to charge to your account on the day of disembarkation until you finally leave the ship. If you make any purchases on the day of disembarkation these charges will show as a second settlement on your credit card statement. For passengers who travel on two or more consecutive cruises, your account will be settled at the end of each cruise.
Avoiding issues with your credit card Whilst you are on board we run an authorisation against your credit card on a daily basis to cover your spend for the previous day. This amount is not taken from your account until it is finally settled on the day of disembarkation. These authorisations can remain on your account for up to 28 days, you may therefore wish to contact your card provider on your return to release these authorisations. Prior to leaving for your cruise it is
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