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LOSS&SECURITY 31


OOSTS BOTTOM LINE Barnes said Genetec and Axis had


worked together to transition 100 Boots stores from analogue to IP video and integrated electronic article surveillance (EAS) and deterrent systems to maximise the return on its IP network investment. “And with cloud computing, you need only have the cameras on site and roll out new features centrally, removing the need for site visits,” he added. Interestingly, IT Collaboration was cited as the main obstacle in migrating to IP during the recent survey. However, Stout commented that finance was likely to be a stumbling block, but added that the alternative, “analogue is messy”. Toby Matthews, John Lewis systems administrator, suggested that integrating loss prevention and footfall counting


software or store merchandising and layout planograms, for example, would need cross-business collaboration with the IT department.


Remote access to video was also a seen as popular business tool, Bamfield said: “Most security people have smart devices now and 57% of retailers said ‘yes please’ to remote access,” adding, “there’s also the scenario where a retailer may have a new store or product, for example, where multiple departments want access to store video and the ability to call up relevant times in recorded material”. Brothers suggested continued pressure


on field numbers would accelerate this demand. And Jeremy Brightwell, UK and Ireland security manager for Estee Lauder Group, added that it was always


prudent to consult IT when discussing the possibilities of extending IP investments. Given these increased pressures and


business demands, attendees agreed it was important to communicate the wider benefits of moving to a fully integrated IP video network more widely within retail businesses.


PCI COUNCIL TACKLES CLOUD AND ONLINE T


he body in charge of the Payment Card Industry (PCI) Data Security Standards (DSS) has had a busy end


to 2012 and New Year, releasing guidelines on risk assessment, as well as e-commerce and cloud computing security. The PCI Security Standards Council (PCI SSC) issues its guidance through the work of its Special Interest Groups (SIGs), which are drawn from and made up of PCI community members, including banks, merchants, security assessors and technology vendors, who also vote on the SIG topics. Jeremy King, PCI Security Standards Council European director, caught up with Retail Technology to highlight the significance of these most recent topic areas to the current PCI DSS version 12.1.2.


“I’m particularly pleased the SIGs are


able to give the industry the guidance we’d hoped for,” he said. “These are really good guidance reports overall, reflecting the hot topics in 2012. Cloud and e-commerce continue to be so this year too. With EMV [chip & PIN] technology helping drive so much of the face-to- face fraud down in Europe, criminals are increasingly looking online.”


In the case of SQL injections compromising e-commerce sites, for example, the industry has known about the threat for some time. But the guidelines make clear that this threat can be addressed through simple, prudent coding practices. The guidance also stresses one of the most important items to request of an e-commerce service provider is a description of the security controls and methods it has in place to protect websites against these vulnerabilities. Just as with e-commerce, the cloud computing guidance is designed to help merchants better understand their


responsibilities and the kinds of questions they need to ask of their service providers to help secure customer payment data and support PCI DSS compliance.


King said the shared-responsibility model


enabled by cloud computing was both its strength in terms of lower cost, scalable compute power and its weakness in terms of risk. “It’s all about ensuring merchants understand how the various entities and organisations involved in delivering a cloud service should work together,” he added. The cloud computing guidance breaks this cloud computing model down into its constituent infrastructure, platform and software-as-as-service (IaaS, PaaS and SaaS) parts and maps those onto PCI DSS compliance requirements, including segmentation and scoping considerations. PCI DSS also includes a requirement for


organisations to establish a formal process for identifying threats and vulnerabilities that could negatively impact the security of cardholder data. The PCI DSS Risk Assessment Guidelines released late last year are designed to help merchants be better equipped to determine the appropriate controls for reducing the likelihood and/or the impact of potential threats to their business.


MARCH/APRIL 2013 RETAIL TECHNOLOGY


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