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MARCH/APRIL 2013 INSIDE THIS ISSUE For buyers and arrangers of business travel and meetings FEATURES


26 Hotel booking agents As two of the big players are bought up, what does the future hold for others?


51 The 2013 TMC Hot List Who does what in the world of travel management companies


56


56 Ground transport Corporates are now looking for savings in this once overlooked sector


62 Expense management As travel technology comes together, the total cost of travel is almost in sight


THE KNOWLEDGE


6 How to revolutionise bookings 8 Don't forget the supplier contract 10 How to manage a crisis 12 How to negotiate on fuel with airlines


REGULARS


14 Question Time Dealing with hotel cancellation charges


22 The Debate Should transparency rule on TMC fees?


24 The Conversation With Paul Wait of the GTMC


77 Reality Check Product reviews by those in the know


THE REVIEW 26


33 Sixteen pages of top news stories, trends and developments, plus updates from the ITM, ACTE and MIA


DEPARTURES


67 On business in... Philadelphia 68 Meeting in... Chelmsford 70 Flying to... North & West Africa


00 18


EVENTS 18 The Business Travel Conference preview


42 6


34


“Mandating a travel programme from the


top doesn’t necessarily mean people will follow suit. There’s still a lot of work to do to get people engaged and buying into it”


68


So said Suzanne Cockburn, managing director and CEO at Gray Dawes, at the Business Travel Show. Read more on page 34.


51


THE BUSINESS TRAVEL MAGAZINE 3


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