The Only Rail Industry Congress Dedicated To Developing Passenger Information Services From A Customer Needs Perspective
Harnessing New Technologies & Social Media For
Enhancing Passenger Information Services To Enable Consistent, Real-Time & Intermodal Communication Across Multiple Mediums
Delivering What Customers Want During Disruption And For The Whole Journey Door-To-Door Experience
20th Join Cutting Edge Discussions On:
PASSENGER NEEDS: Benefit From The Strong Focus On Establishing Customer Needs Regarding Passenger Information Services To Understand The Most Beneficial Allocation Of Investment And Resources
CAPITALISING ON SOCIAL MEDIA: Learn How To Execute A Social Media Strategy That Improves Engagment With Customers And Translates Into A Return On Investment
PASSENGER INFORMATION DURING DISRUPTION: Uncover Best Practices On The Most Effective Operational Delivery Of PIDD
INTERMODAL & CONNECTION INFORMATION: Hear Real Industry Solutions For Enabling Intermodal Connection Information And Ticketing Services
TARGETED PERSONALISED INFORMATION: Gain From The First Hand Experience Of TOCs With Delivering Targeted And Personalised Real-Time Information To Passengers
REAL-TIME PASSENGER INFORMATION: Learn From Leading Train Operators Who Have Successfully Implemented RTPI On-Board, In Stations And To Staff
ONE SOURCE OF TRUTH: Examine Industry Successes In Implementing A Central Source Of Information To Deliver Consistent, Accurate Passenger Information Across Multiple Mediums
ON-BOARD CONNECTIVITY: Profit From Solutions For Enhancing Mobile And Wi-Fi Connectivity On-Board
FUTURE SOCIAL & TECHNOLOGICAL TRENDS: Engage In Constructive Discussion On Current And Future Technologies To Explore Their Potential Impact On Passenger Information And How To Best Harness Them
Organised by: Supporting Associations: -21st March 2013 London | UK
Expert Insights From 25+ Industry Leading Train Operators And Public Transport Organisations:
Chris Scoggins Chief Executive
National Rail Enquiries
Vernon Everitt Managing Director Of Customer Experience, Marketing & Communication
Transport for London
Claudio Cassarino Managing Director
Copenhagen Metro Service
Alex Hynes Managing Director Of Rail Development
Go-Ahead Group
Claus Klitholm Senior Vice President Of Business Development
DSB
David Hytch Information Systems Director
Transport for Greater Manchester
Riccardo Santoro Chief IT Architecture & Innovation Officer: Corporate Strategy, Plans & Systems
Ferrovie dello Stato Italiane
Mohamed Bhanji Director Of Marketing Technologies
VIA Rail Canada
www.transforming-passenger-information.com +44 (0) 800 098 8489
info@london-business-conferences.co.uk FEBRUARY 2013 PAGE 11
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