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NOVEMBER/DECEMBER 2012 INSIDE THIS ISSUE For buyers and arrangers of business travel and meetings FEATURES


26 Corporate cards How companies large and small are benefitting from corporate cards


56 Traveller tracking A look at the latest tools on the market, but how far can you take it?


58 Rail travel Rising fares and a franchise farce are just two topics covered in this rail review


68 Airport ancillaries Getting to grips with those little extras, from transfers to lounges


THE KNOWLEDGE


6 How to... implement car sharing 8 The Avios debacle... what went wrong? 10 How to... run a seamless SMMP 12 Why we need... connected thinking to deliver sustainable travel


REGULARS


20 Question Time How to automate a travel programme


22 The Debate Will technology turn bosses into snoopers?


68 15 58 12


“Many companies are just not ready for new


technology, but maverick spend soars when the travel manager doesn’t keep up with what's available”


78


So says Rachel Watson, director of business travel consultancy Opteva, at The Business Travel Conference 2012. Read our report on all the sessions and workshops, starting on page 15.


24 The Conversation With Paul McLoughlin of Sixt Rent a Car


84 Reality Check Product reviews by those in the know


THE REVIEW


37 Sixteen pages of top news stories, trends and developments, plus updates from the ITM, ACTE and the HBAA


DEPARTURES


73 On business in... Calgary 75 On Business in... Rio de Janeiro 76 Meeting in... Swansea 78 Flying to... the Middle East


EVENTS 15 The Business Travel Conference report


15


COMPETITION 87 Win a weekend getaway to Lake Geneva


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