This page contains a Flash digital edition of a book.
THE DEBATE


WILL TECHNOLOGY TURN EMPLOYERS INTO SNOOPERS?


Gavin English Managing Director, IMC Worldwide


Gavin English is managing director of IMC Worldwide, a multi-disciplinary business providing consultancy services to governments, donor organisations, disaster relief agencies and private sector corporations in developing and transitional countries. Gavin has over 25 years’ experience in engineering, planning and management across the world. He is a board director of the Association for Consultancy and Engineering (ACE), London and the current Chairman of the ACE International Business Group where he advises on the issues and challenges facing the engineering industry working in international markets.


No one would doubt that traveller tracking is an essential element of any managed travel programme, but with the advent of smartphone apps, employers can follow almost every movement. A TMC and a traveller debate whether this technology will lead to a Big Brother society where privacy doesn’t exist


THE TRAVELLER GAVIN ENGLISH


As a company, my colleagues and I are often travelling to developing countries where security, safety and health risks can be high. Our travel management company takes particular


Simon McLean Managing Director, Click Travel


Simon McLean is the managing director and co-founder of Click Travel, a TMC heavily oriented around providing online solutions. As well as providing the vision for the company, he remains intricately involved with Click Travel’s software development team.


care in the pre-trip planning, the monitoring of travel alerts and the acceptable risk levels our travellers may face. Before travelling every traveller is required to complete a travel clearance form which is then signed by a business director. The travel clearance form provides relevant


country information and details the risk level and specific dangers associated with the destination. Travellers are requested to confirm that they have read and understood the information, have the required innoculations, provided any relevant personal medical information and their next of kin contact information. They also have to confirm that they will follow the security, safety and health procedures they are provided. We rely heavily on our travel management company to keep us and our travellers abreast of potentially dangerous situations or developments when we are travelling on business. And it is vital that the individual needs of the traveller are taken into account – young or more vulnerable travellers, for example, need special treatment and arrangements, as do travellers who are visiting high risk destinations. In these situations tracking the traveller is of


danger. In these situations our travel management company is aware of our travel arrangements and can contact us in an emergency. The idea of a 'big brother' society, the rise of social media, mobile tracking and the relatively new indoor positioning systems, developed by the likes of Google are big news at the moment. But do we really need to follow every movement? What is the business benefit? As a company, duty of care


“The idea of a 'big


brother' society, the rise of social media, mobile tracking and the relatively new indoor positioning


systems are big news at the moment. But do we really need to follow every movement?”


is of paramount importance, but as travellers we also have to take responsibility and embrace a duty of loyalty by following travel policy. Travel policies and pro-


cedures are there to mitigate risk, and to ensure all travel is tracked for example. Go outside your dedicated travel booking channels and you take the risk of not being identified in an emergency. As an organisation we


currently don’t track travellers’ mobile phones. For particularly high risk countries I see this as


paramount importance and, personally, I feel the more high-risk the travelling, the more that tracking is required and, generally, it is welcomed by our employees. In contrast I would not see the need to introduce


traveller tracking for domestic, European or low risk destinations where there is no real obvious


a welcome addition to our safety procedures. However, if we were to introduce this type of tracking I would want to ask the consent of the traveller. Social media has made it more socially acceptable to track movements through networking sites such as Facebook. The big difference here, however, is that the user is in control and their privacy is not being invaded. In summary, I think it very much depends on the


type and destination of your travel. The 'big brother' approach is a welcome security feature when travelling in high risk countries. And


22 THE BUSINESS TRAVEL MAGAZINE


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92