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SUPPLY CHAIN, WAREHOUSING & SCANNING 21


OXFAM TRANSFORMS RETAIL SUPPLY CHAIN C


harity retailer Oxfam is replacing its purchasing and supply chain systems to improve the supply of


new products and the financial reporting of donated products to its 690 High Street shops. It is implementing K3 Retail’s supply


chain, buying and merchandising suite, warehouse management and its latest retail store portal, in order to reduce costs and increase charitable contributions by improving operations


and removing costly manual processes across Oxfam Trading Division.The new systems will ease the flow of purchase orders, invoices and deliveries, and ensure more effective replenishment of goods to store from Oxfam’s warehouses. Andrew Horton, Oxfam director of


trading, stated: “After a full evaluation of the K3 solution, we felt it best met Oxfam’s needs to increase sales of new products across our 690 stores. In addition the warehouse management


solution will allow us to manage our shop and e-commerce operations much more efficiently. “As a result of the detailed work


we have undertaken, we are confident that K3’s solution will make a major contribution to maximising the funds raised by Oxfam Trading towards Oxfam’s global work fighting poverty.”


3663 IMPROVES QUALITY OF FRESH OFFER


3663 selected Muddy Boots Software, a Microsoft Gold Certified Partner, to implement Greenlight Quality Control (QC) at its two Swithenbank fresh and fine food centres, to improve supplier performance, reduce waste and cut costs. The UK foodservice company


PALMER AND HARVEY INTEGRATES DELIVERY MANAGEMENT


UK independent and national wholesaler, Palmer and Harvey, has implemented the TranSend electronic proof of delivery (ePOD) software system. The system incorporates a new


executive dashboard that provides managers with a single view of all delivery and tracking data in a graphical format and full drill-down to every detail for routes, vehicles and customer deliveries. Delivery drivers use Motorola


ruggedised mobile computing devices to receive individual job instructions, record deliveries including any exceptions, and scan collections.The PDA also incorporates a panic button facility for added driver security when handling valuable stock items. The result for Palmer and Harvey is an


integrated delivery management operation that helps to drive out costs and improve


efficiencies, as well as enable a more proactive customer service, which is vital to customer retention and new customer acquisition. It has also had a direct positive impact on driver performance and route compliance, with a 5-10% improvement in planned versus actual mileage. Richard Slater, Palmer and Harvey logistics


and development director, commented: “We are seeing the benefits in operational efficiencies and cost savings to our business. By having real-time information visible at each depot and at head office, we are immediately alerted to any potential issues and able to respond quickly.The system has been designed using our performance measures so we can run our delivery network more efficiently.This means that we can focus on developing our value-add service to customers and potential customers.”


Swithenbank fresh and fine foods, part of 3663, identified a requirement within the business to automate the work of the product quality inspection (PQI) team and improve supplier management processes and relationships. The Greenlight QC mobile application has helped improve productivity and workflow across the company’s supply chain and delivering produce of a consistently high standard.A year later, Swithenbank has more than halved the intake rejection rate on its fresh produce lines that are quality checked using the software. If issues do arise, an automatic alert is sent to the supplier, allowing them to arrange collection or replace their stock at the point of rejection.This saves time and money for the supplier, but also improves supplier/PQI relations through the use of a standardised quality control process. Hilary Owen, 3663 quality assurance


executive, said: “Members of staff are now able to use a robust handheld device, which is compatible with tough warehouse conditions, to automatically capture data, without the need to duplicate information. This has dramatically reduced the time we spend on reporting and has significantly improved the availability of information for the business.”


SEPTEMBER/OCTOBER 2012 RETAIL TECHNOLOGY


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