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elf-serve gourmet coffee company Costa Express is working with ByBox to ensure its engineers can

help keep its business running. ByBox – a specialist in pre-8am

deliveries to lockers – ensures that over 20,000 Costa Express engineers have the parts they need to maintain and fix any problems with the company’s self-serve coffee machines in over 1,200 UK outlets. Engineers receive texts or emails

alerting them when parts are delivered, ensuring they don’t have to wait.They collect their parts by scanning their unique access cards at the respective locker. As well as receiving parts, engineers can also carry out returns using the lockers. ByBox then ensures the


parts get back to the correct returns site according to the information embedded in their labels. Mark North, production and logistics

manager at Costa Express, said: “The whole essence of Costa Express self- serve coffee bars is to provide high quality coffee wherever and whenever our customers want it. It is therefore imperative that any problems are rectified as soon as possible. “ByBox provides us with an efficient,

cost-effective and innovative solution for the transportation of parts to where they are needed.This not only keeps downtime to a minimum but, more importantly, increases the availability of our coffee and customer satisfaction.”

& SAVE EXCHANGE Asda recently extended its sustainability portal to all fresh, frozen and chilled suppliers after saving £13 million through sustainability innovations over the past year. The Sustain & Save Exchange scheme, which launched in earlier

this year (2degrees powers Asda supply chain, RetailTechnology., 21 February 2012), enables Asda and its suppliers to share knowledge and innovations in energy, waste and water efficiency through the dedicated web portal. This expansion will make it the biggest programme for supplier

collaboration on resource efficiency and sustainability in the UK. The retailer, which operates over 500 stores across the

UK, said its absolute carbon emissions have, for example, fallen by over four per cent over the last 12 months despite the acquisition of 150 stores from Netto.This takes its total carbon emission reduction to 17.7% since 2007 – significantly exceeding its original 10% target for 2015. Julian Walker-Palin, head of corporate sustainability at

Asda, commented: “Since 2005, our work to minimise the environmental impact of our operations has delivered over £80 million in savings – which we have invested in delivering lower prices for our customers. now, through our exchange programme, we can go even further, helping over 300 suppliers find efficiencies in energy, waste and water that can also help keep prices down.”


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