Now Available! Health, Safety, and Security in the Hospitality Industry Being a part of the hospitality industry can be a rewarding experience, but it can also mean working in an environment that poses safety hazards to staff and patrons alike. This program reviews health, safety, and security concerns unique to the hospi- tality industry, explains how to handle them, and offers ways to reduce the likelihood of them occur- ring at all. A viewable/printable worksheet is available online. (17 minutes) © 2010 Preview Clip Online C ‡ $129.95 QGR44675 • DVD / VOD


Careers & Job Search: Job Success Skills I Career Exploration CAREER EXPLORATION


Vocation, Vocation, Vocation


Now Available! Quality Customer Service in the Hospitality Industry Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence customer needs, and describes the traits and behaviors that are most important to cultivate when working with the public. A viewable/printable work- sheet is available online. (19 minutes) © 2010 Preview Clip Online C ‡ $129.95 QGR44676 • DVD / VOD


New! Coaching in Hospitality This program uses input from training experts to define the role of the hospitality coach as well as the key factors for effective coaching in this industry. The video lists the main concepts that should be conveyed to staff and how to determine if additional training is needed. Addressing ways to encourage workers, it also reviews the monitoring and support of ongoing employee development. A viewable/ printable worksheet is available online. (19 minutes) © 2011 Preview Clip Online C ‡ $99.95 QGR47569 • DVD / VOD


New! Five Star Hospitality In this program, professionals from Australia’s SKYCITY Darwin share the secrets of successfully running an international five-star hotel. Viewers learn that good service starts at the point of first contact and that giving employees responsibility and praise leads to customer satisfaction. The video also visits the hotel’s kitchen to discover ways to keep staff efficient and motivated. A viewable/printable work- sheet is available online. (17 minutes) © 2011 Preview Clip Online C ‡ $129.95 QGR47570 • DVD / VOD


Deciding on a career can be daunting. Should you follow your heart, or focus on salary? In this ten-part series, career specialist Ann Duff and life coach David McQueen challenge teens to match their interests, personality, and skills with hands-on experience at a variety of jobs in and around London to see what each actually has to offer—and whether the young people would indeed be happy working in that profession. (26 minutes each) © 2007 Preview Clip Online C


Danielle: Policewoman or Interior Designer? Duff and McQueen help Danielle identify her skills and interests and then explore the fields of police work and interior design. $99.95 QGR43689 • DVD / VOD


Christopher: Actor or Accountant? Duff and McQueen arrange for Christopher to land an acting role in a local production and then to work as an accountant to determine which profession might be right for him. $99.95 QGR43690 • DVD / VOD


Amy-Lee: Fashion or Law? Duff and McQueen guide Amy-Lee through the process of choosing a priority: does she want a career that engages her academic side or one that lets her indulge her fashion hobby? $99.95 QGR43691 • DVD / VOD


Noor: Politician or Businessman? Duff and McQueen arrange for Noor to work as both insurance underwriter and refugee center volunteer to determine which suits him better. $99.95 QGR43692 • DVD / VOD


Kirstie:


College Drop-Out or College Grad? Duff and McQueen have Kirstie work in a fast-food restaurant and then as a graphic designer to help her make decisions about her future. $99.95 QGR43693 • DVD / VOD


To receive select series pricing, use offer code QGR when ordering.


c Closed Captioned ‡ Not Available in Canada Preview Clip Online Search on the program title or item number 14 Search over 12,000 videos, watch FREE Preview Clips, and order online at www.Films.com Liam:


Advertising Exec or Entrepreneur? Duff and McQueen help Liam see that attending business school is the first step to success as an advertising executive or in future entrepreneurial endeavors. $99.95 QGR43694 • DVD / VOD


Charlotte:


Music Promoter or Geographer? Duff and McQueen introduce Charlotte to opportuni- ties in concert promoting, events planning, and environmental sustainability. $99.95 QGR43695 • DVD / VOD


Chetan: Car Designer or Doctor? Duff and McQueen help Chetan determine whether he has the aptitude and the qualifications for a career in either medicine or car design. $99.95 QGR43696 • DVD / VOD


Remi: Physician or French Major? Duff and McQueen guide Remi through an exploration of various professions, including speech therapist and editor, to learn what opportunities are available for someone with a degree in French. $99.95 QGR43697 • DVD / VOD


Kathryn: Classroom or Newsroom? Duff and McQueen give Kathryn an inside look at the daily job duties of both a journalist and an English teacher, two professions the teen has considered. $99.95 QGR43698 • DVD / VOD


SAVE 30%!


Purchase the 10-part series today! List Price: $999.50


Special Discount Price: $699.65 QGR43688 • DVD / VOD


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