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2012-2013 MEDIA COLLECTION


Service Essentials New!


Customer


Helping individual employees improve their attitudes and behavior, this three-part series uses dramatizations to illustrate best practices in customer service. A viewable/printable worksheet is available online. A Films for the Humanities & Sciences Production. (20 minutes each) © 2012 Preview Clip Online C


Person-to-Person Customer Service Whether you’re working the sales floor, waiting tables, or running a cash register, you’ve got to emphasize the “service” in customer service. Using clear, entertaining dramatizations, this video shows how to do it. $99.95 QGR47819 • DVD / VOD


Telephone Customer Service As a telephone service rep, what can you do to ease a customer’s aggravation and solve his or her problems—all without face-to-face interaction? This dramatization-based video provides answers. $99.95 QGR47820 • DVD / VOD


Online Customer Service Using eye-catching animation, down-to-earth explanations, and illustrative chat excerpts, this video presents the best ways to assist customers who sign in rather than stroll in. $99.95 QGR47821 • DVD / VOD


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Purchase the 3-part series today! List Price: $299.85


Special Discount Price: $209.90 QGR47818 • DVD / VOD


New! Eudora Welty’s “The Purple Hat”: A Film Adaptation This adaptation of Eudora Welty’s mysterious short story “The Purple Hat” leaves viewers questioning the boundaries between reality and fantasy. (13 minutes) © 2010 Preview Clip Online C o $99.95 QGR48890 • DVD / VOD


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Essential DVD & Video On Demand Guide for Grades 7-12 Order Direct and


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New! Teens in Trouble: Chris Cuomo Reports Featuring profiles of wayward teens, most of whom took to the streets because of trouble with parents and family situations, this ABC News program offers a look inside the crisis of homelessness among America’s young people. Issues related to substance abuse and sexual orientation are examined, as is the impact of teen homelessness on education. Viewer discretion is advised. (38 minutes) © 2011 Preview Clip Online C o $169.95 QGR48902 • DVD / VOD


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FILMS FOR THE HUMANITIES & SCIENCES®


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